Front office

About you: you are energetic, friendly, organised, open-minded and enjoy working in a team environment and be passionate to provide personalised service to our guests. You're not just another front office receptionist. You are hard-working and professional, maintaining the highest standards at all times. You want to go above and beyond the regular front office tasks and love customer service. You are proud to work in a family business, knowing you are an important part of the team and making a difference.

Candidates must hold any valid work visa or have Australian work rights.

This is an exciting and challenging role requiring vibrant, accommodating personalities who will engage with guests to ensure a memorable stay. Personal presentation and communication skills are essential to this role.

All candidates must be available to work a rotating roster including holidays and weekends. Experience in a hotel would be advantageous, although not essential, and this role would best suit someone who is looking for career progression. Someone looking for an immediate start would also be advantageous.

Successful candidates must be prepared to commence weekend and holiday shifts within one month of starting.

The role is based in the Front Office department which is responsible for the smooth coordination and supervision of the Front Office area including guest services, public areas, reservations and acts as the Management representative of the Hotel when required.

You will be responsible for:

The check-in and check out of hotel guests

Assisting with marketing activities including assisting in managing social media accounts

Maintaining guest accounts

Taking reservations

Assisting with all guest enquiries

Directing internal and external phone calls

Security and safety of hotel staff & guests

Conducting room and property inspections to ensure cleanliness is maintained to the highest standards.