Customer Service Team Leader

Customer Service Team Leader

Lead People. Drive Performance. Shape the Customer Experience.

Atlast The Waste Network | Full Time |

This isn't your typical Customer Service Team Leader role.

At Atlast The Waste Network, we're building a customer experience that sets the benchmark in the waste management industry.

As our business continues to grow, we're looking for an exceptional leader who is passionate about developing people, improving processes and creating outstanding customer outcomes.

This is an opportunity to take ownership of a capable team, influence how we deliver service across the business, and work alongside experienced leaders who value initiative, collaboration and continuous improvement.

If you're the type of leader who enjoys coaching people to perform at their best, solving complex operational challenges and making a real impact every day, we'd love to hear from you.

About Us

Atlast The Waste Network is a proudly Australian-owned provider of waste management and resource recovery solutions. We partner with businesses across a wide range of industries to deliver reliable, responsive and environmentally responsible waste services.

Our reputation has been built on exceptional customer service, operational excellence and strong relationships. As we continue to expand, we're investing in our people, technology and systems to create an even better experience for our customers.

The Opportunity

Reporting to the Chief Customer Service and Admin Officer, you'll lead a high-performing Customer Service team responsible for supporting customers across Australia.

You'll work closely with Operations, Sales and Account Management to ensure our customers receive responsive, accurate and proactive service.

More importantly, you'll be empowered to improve the way we work.

We're looking for someone who enjoys challenging the status quo, coaching individuals to reach their potential and creating a culture where accountability, teamwork and customer focus come naturally.

What Success Looks Like

Within your first 12 months you'll:

• Build an engaged, high-performing customer service team.

• Improve service responsiveness and customer satisfaction.

• Strengthen collaboration between Customer Service and Operations.

• Coach team members through regular feedback and development.

• Identify and implement process improvements that make life easier for both customers and employees.

• Use customer insights and performance data to drive smarter decisions.

• Contribute to a positive culture where people enjoy coming to work and customers notice the difference.

Your Responsibilities

• Lead, coach and develop the Customer Service team through strong, visible leadership.

• Create a culture focused on accountability, ownership and continuous improvement.

• Manage escalated customer enquiries and deliver positive outcomes.

• Monitor performance against KPIs and identify opportunities for improvement.

• Partner with Operations to ensure seamless service delivery.

• Analyse customer trends and recommend improvements to systems and processes.

• Support workforce planning, recruitment, onboarding and capability development.

• Champion exceptional customer experiences across every interaction.

About You

You're more than an experienced customer service leader.

You're someone who builds trust quickly, develops high-performing teams and enjoys creating structure in fast-moving environments.

You understand that great customer service isn't just answering phones—it's solving problems, improving systems and building lasting customer relationships.

You'll bring:

• Demonstrated success leading customer service or contact centre teams.

• A proven ability to coach, motivate and develop people.

• Experience improving customer service performance and team engagement.

• Strong commercial awareness and sound decision-making skills.

• Excellent communication and stakeholder management abilities.

• Confidence working in fast-paced operational businesses.

• Experience using CRM systems and performance reporting.

Experience in waste management is highly regarded but not essential. We welcome applications from leaders in logistics, transport, manufacturing, utilities, facilities management or other operational service industries.

Why Join Atlast The Waste Network?

We're committed to building an environment where talented people can do their best work.

You'll enjoy:

• The opportunity to make a genuine impact in a growing Australian business.

• A leadership team that values ideas, initiative and continuous improvement.

• Career development and future leadership opportunities.

• A collaborative, supportive and down-to-earth culture.

• Competitive salary package.

• Ongoing professional development.

• The chance to help shape the future of customer experience within our business.

If This Sounds Like You...

If you're an authentic leader who enjoys developing people, improving performance and delivering exceptional customer experiences, we'd love to hear from you.

Click Apply Now and submit your resume along with a cover letter outlining your leadership achievements and why you're excited about joining Atlast The Waste Network.

Atlast The Waste Network – Supporting Essential Services Through Great People, Reliable Equipment and Smarter Waste Solutions.