Guest Service Agent - Atura Adelaide

About EVT: Atura Adelaide is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
At Atura, we’re a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you’re pouring drinks, sharing local tips or welcoming guests with a warm smile, you’ll be part of a team that’s Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring their needs are met promptly.
• Handle check ins, check outs, and guest transactions accurately and efficiently.
• Coordinate with Housekeeping, Reservations, and Maintenance to ensure rooms are ready and guest requests are actioned.
• Manage reservations, updates, and guest messages in a timely and organised manner.
• Communicate guest feedback or issues to management and follow up where required.
• Maintain strong knowledge of hotel services, room rates, packages, and local area information.
• Complete opening/closing duties and support telephony and back office tasks when needed.

What You’ll Bring

• Strong customer service skills with a warm, guest focused approach.
• Experience in front office or a similar customer facing role (hotel experience ideal).
• Excellent communication, attention to detail, and the ability to multitask under pressure.
• A positive, team oriented attitude aligned with values of empowerment, innovation, and community.
• Reliability, professionalism, and confidence in handling guest enquiries and transactions.
• Flexibility to learn, adapt, and contribute to a high performing front office team

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Apply Now
Join Atura Adelaide and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.