Administration Assistant

Join a Team That Protects What Matters

ARA Fire is a leading provider of fire protection and life safety solutions across Australia. We are seeking a highly organised and customer-focused Administration Assistant to support our service operations and help deliver outstanding service to our clients.

This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and thrives on keeping systems, schedules, and administrative processes running efficiently.

About the Role

You will play a key role in supporting our service team by coordinating administrative activities, processing work orders, assisting with invoicing, maintaining customer records, and providing exceptional customer service.

Key Responsibilities

• Answer and manage customer enquiries via phone and email.

• Schedule service appointments and support technician coordination.

• Enter and maintain job information within company systems.

• Process completed service jobs for invoicing.

• Perform invoice quality checks and ensure customer requirements are met.

• Maintain accurate customer, property, and service records.

• Generate reports and assist with administrative documentation.

• Support supervisors and technicians with administrative requirements.

• Manage filing, correspondence, and office administration tasks.

• Assist with continuous improvement initiatives and operational support.

What We're Looking For

• Previous experience in an administration, customer service, or office support role.

• Strong organisational and time-management skills.

• Excellent verbal and written communication skills.

• High level of accuracy and attention to detail.

• Strong Microsoft Office skills, particularly Outlook, Word and Excel.

• Ability to manage multiple priorities in a busy environment.

• A proactive attitude and willingness to support the wider team.

• Experience within a service, trades, construction, facilities, or fire protection environment is highly regarded.

Why Join ARA Fire?

• Join a respected Australian-owned organisation.

• Supportive and collaborative team environment.

• Opportunities for professional development and career growth.

• Diverse and varied role where no two days are the same.

• Be part of a business focused on safety, service excellence, and innovation.

Apply Now

If you're a motivated administration professional looking to join a growing industry leader, we'd love to hear from you.

Apply today and become part of the ARA Fire team.