Customer Service Representative - Full Time

About us

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Brisbane branch based in Pinkenba.

About the role

Reporting directly to the Customer Service Team Leader, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers  

Work Hours - Mon-Fri 8am-4pm

The role will require the following:

• Accurate processing of inbound customer orders via phone, email, web, fax.
• Keying in customer orders - Data entry
• Creating and processing orders
• Build sustainable relationships with customer accounts through open and interactive communication.
• Conduct outbound Sales with new and existing customers and provide support to field sales team
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Advise customers of our diverse product range and price trends.
• General filing, data entry, faxing, and photocopying
• Ad-hoc administrative tasks as and when required

All about you:

• Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
• Customer orientation and ability to adapt/respond to different types of characters.
• Great attention to detail
• Excellent communication and interpersonal skills with great phone manners.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficient in using MS Office.

What we can offer

• Competitive hourly rate
• 12 weeks of gender-neutral paid parental leave for primary carer
• A friendly, supportive team in a fast,growing national company
• Genuine career progression, grow your career with us!
• Long-term job security in a stable industry
• Generous employee discounts on Superior Food Services products
• Access to WHEREFIT discounts (health, fitness, and wellness perks)
• Employee Assistance Program (EAP) 
• Health insurance discounts
• Free on-site parking

If you would like to join a dynamic team and be a part of our growing success story, then apply via the link below.

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

No Agencies, please