Medical Receptionist

Medical Receptionist

Position Overview

The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

Key Responsibilities

• Greet patients and provide professional and welcoming customer service.

• Answer and manage incoming telephone calls and enquiries.

• Schedule, reschedule and manage patient appointments accurately.

• Manage patient check-in and check-out processes.

• Process payments, Medicare claims and other billing requirements.

• Maintain accurate and up-to-date patient information.

• Process referrals, correspondence, forms and medical documentation.

• Manage incoming and outgoing correspondence, including electronic communications.

• Liaise professionally with doctors, nurses, allied health professionals and external providers.

• Maintain patient confidentiality and comply with privacy requirements.

• Assist with scanning, filing and uploading medical documentation.

• Monitor and maintain reception and waiting areas to ensure they are clean and presentable.

• Assist with general administrative duties and clinic operations as required.

• Follow clinic policies, procedures and workplace health and safety requirements.

• Provide support to the Practice Manager and clinical team as required.

Essential Skills and Experience

• Previous medical reception or healthcare administration experience preferred.

• Excellent communication and interpersonal skills.

• Strong computer and administrative skills.

• High level of accuracy and attention to detail.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Ability to work calmly and professionally in a busy environment.

• Strong organisational and time-management skills.

• Ability to work effectively both independently and as part of a team.

• Professional and compassionate approach to patient care.

Personal Attributes

The successful applicant will be:

• Friendly, approachable and patient-focused.

• Reliable and punctual.

• Professional and well presented.

• Organised and able to prioritise competing tasks.

• Adaptable and willing to learn new systems and processes.

• A positive team member who contributes to a supportive workplace culture.