Client Services Lead

LiveBig is a specialist allied health provider. We support people with disability through therapy and assessments—at home, in the community, and via telehealth. We work across four states and nationally.
This is an exciting opportunity to join our supportive and passionate LiveBig team!
Full-time & Permanent role Flexible location across Brisbane, Sydney, Melbourne or Perth and a national remit within LiveBig Coordinate and continuously improve national NDIS referral pathways, ensuring efficient, compliant and client‑centred processes across allied health services Act as the central point of contact for referral and client enquiries, gathering and accurately documenting client information, therapy needs, goals and required consent/documentation Build and maintain strong relationships with key stakeholders, referral partners, clients and their families/carers to support access to and promotion of LiveBig services Support CRM, business development, marketing and brand initiatives, representing LiveBig at meetings and events, identifying service gaps and opportunities for improvement in line with quality and compliance standards Why work for us?
Genuine flexibility, work/life balance, hybrid working model We have a great team culture - Join a friendly, supportive, collaborative team of professionals Extra paid leave: 2 “You Days,” 1 “Paws Leave,” 1 Volunteer day, plus 2 study days every year Paid parental leave: up to 8 weeks for primary carers, 2 for secondary $1,000 PD allowance to support your growth EAP support for your mental and financial wellbeing Industry-leading onboarding, training & support from our leadership team
About you!
Demonstrated experience in a customer or client services role within an NDIS‑focused or disability services organisation Strong working knowledge of allied health services, the disability and community sectors, and NDIS processes and compliance requirements Highly developed customer service orientation with experience in service agreements and NDIS invoicing requirements Strong communication, relationship‑building and stakeholder engagement skills, with the ability to balance client advocacy and organisational priorities Comfortable working in a fast‑paced, outcomes‑focused and team‑based environment Hold a current Australian driver’s licence and have access to your own vehicle Holds (or is eligible to obtain) a valid Working With Children Check and National Police Check
Apply now!