Customer Relationship Manager

Customer Relationship Manager

• Location: Canberra
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have a fantastic opportunity for a Client Relationship Manager to join our Distribution team. As a Client Relationship Manager you will be responsible for developing, building and maintaining relationships with customers, new prospects and intermediaries to expand our business nationally. You will need to have a strong focus on relationship management and sales, whilst meeting all compliance and regulatory standards.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You will work as part of a National team and be responsible for the account management of a portfolio of customers. You will also;

• Develop engagement plans, proactively developing key relationships and analyse current trends and growth opportunities within the portfolio
• Establish and maintain strong relationships with customers, internal and external stakeholders
• Be the voice of the customer in our business, with the ability to work across different business units to bring the best of QBE to the customers program.

About you

We are looking for candidates with extensive workers compensation experience and/or general insurance from either a Broker, Account Management, sales or Underwriting background. You will also have:

• Knowledge and understanding of workers compensation and/or general insurance
• Outstanding customer service and relationship building skills
• Strong communication and negotiation skills
• Excellent analytical skills and a high attention to detail
• Self motivator & ability to work autonomously

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com

Application Close Date: 20/08/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.