Senior Administration Officer

About the role

Mater at Home has exciting opportunities for experienced Senior Administration Officers to join the team on a full-time and part-time (19 hours per week), 12‑month maximum‑term contract.

This is a fantastic opportunity to contribute to a service that makes a real difference in the lives of our clients and supports a multidisciplinary team of healthcare professionals. 

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Senior Administration Officer, you will play a pivotal role in ensuring the smooth operation of administrative processes across Mater at Home. You’ll be responsible for:

• Responding to and directing incoming phone calls, emails, and other inquiries in a prompt and courteous manner.
• Maintaining the reception area providing a welcoming oasis for all staff and visitors.
• Admitting, booking and discharging patients in Mater’s Patient Management Systems.
• Liaising with Finance, checking health fund eligibility and providing quotes
• Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies.
• Dive into tasks like data entry, referral management, client appointment bookings, customer service & ensuring everything is in its right place.
• Liaise effortlessly with various departments, fostering smooth communication and workflow.
• Offer indispensable support to our senior management, making sure their administrative needs are met with excellence

About you

• Previous administration experience working in a multi-disciplinary healthcare environment.  
• Previous experience using health information systems. 
• Confident (intermediate) user of the Microsoft Office suite, including Teams.   
• Clear and empathic communicator with a passion for delivering exceptional customer service.  
• High level literacy skills, excellent phone manner and ability to convey information accurately and effectively with discretion. 
• Ability to critically analyse complex information, and problem solve using own initiative to deliver solutions, escalate appropriately to seek guidance and influence others. 
• Strong attention to detail and highly organised, with the ability to balance conflicting demands and prioritise business requirements. 
• A quick learner with the ability to prioritise and manage multiple systems, functions and processes.  
• Ability to maintain composure when confronted with a challenging situation.  
• Demonstrated ability to operate both autonomously and within a large in a multi-disciplinary team. 

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

For more information regarding the role, please contact Janelle Corbett on ***************@mater.org.au

Applications close Sunday 23rd August 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. 

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.