Housing Support Officer

Who are Bridge Housing?

We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.

At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.

What is a Housing Support Officer? (The role)

Our Central office in Haymarket has a fixed-term, part-time (21 hours per week) Housing Support Officer vacancy. The role primary purpose is to provide administrative support and back up to the Housing team to ensure consistent quality service delivery to our customers, and assist to maintain accurate records and reporting. The priority for all Housing staff is customer-centric, keeping positive outcomes for our tenant as the end goal in every action.

What does a day as a Housing Support Officer look like?

• Adhere to our Customer Standard Charter and service level agreement to ensure fantastic customer service outcomes
• Support the Housing team to meet their goals and targets, and acting as a back-up for Housing Managers during leave or absence and providing excellent administrative support
• Support the Leasehold Coordinator to place people in appropriate housing through rigorous searches of the rental market, attending inspections and securing properties for rent 
• Support the team to meet regulatory and compliance obligations in tasks such as property and customer records
• Driving performance within a KPI driven environment
• Staying on top of relevant legislation and implementing where required
• Being diligent in our digital systems and maintaining excellent documentation and accurate records in our different IT systems
• Representing Bridge and promoting their Employer Branding within the industry

Who are we looking for?

We’re looking for highly organised individuals with strong attention to detail and able to quickly and effectively learn and use different digital system. They will be able to thrive in a highly regulated, compliance-driven working environment.

We are looking for someone who…

• is driven to provide high customer service at all times
• has excellent verbal communication skills
• has high attention to detail, confident in IT systems and completing documentation
• shows accountability and has a responsible work ethic – you are VALUES driven
• is proactive and positive – you look for solutions
• is organised and able to prioritise their workload in an evolving work environment
• is a true team player, driven by the overall mission to provide tenants with positive outcomes and secure and stable homes.

They also need to be willing to obtain a Criminal Record Check.

Why join Bridge?

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• support for employee wellbeing and professional development
• regular “recharge” day off a month for staff
• 35 hour working week
• extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages
• reflexology
• hybrid working arrangements (up to 2 days WFH per week)
• flexible work arrangements
• Grade 3 under the SCHADS Award + 10% (Base salary = $88007- $94378 per annum)
• competitive, above award salary
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900
• We use Maxxia for our salary packaging (give them a google!)

APPLY NOW! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.