Course Advisor - Domestic

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the role

As a Course Advisor, you’ll be the key link between prospective domestic students and their higher education goals. You’ll proactively promote Ikon’s industry-leading programs, provide personalised guidance, and support future students through every step of their enrolment journey.

Key Responsibilities

• Providing accurate course, enrolment, and policy advice to prospective domestic students, nationally via inbound and outbound phone and web-based enquiries
• Promote Ikon’s courses to prospective student and achieve targets aligned with sales objectives
• Manage the student pipeline and process of leads, and nurture leads towards conversion
• Capture accurate data on the CRM system (Salesforce) in a timely manner
• Collaborate with Future Students – Team Leader to organise meetings and deliver course information to Ikon’s partners
• Assisting in the delivery of “Product Discovery” sessions with academic staff and other relevant stakeholders
• Liaise with relevant stakeholders where required, to provide support on student queries
• Assist with feedback regarding emerging market and customer trends
• Providing comprehensive product information at key recruitment events including Open Days and career events (some out of hours work will apply)
• Monitoring student satisfaction and reporting promptly on student related issues where required
• Gather feedback from students and report them to the Team Leader to support continuous improvement

Education, Experience & Skills

• Bachelor qualification or higher
• Strong outbound and consultative sales techniques.
• At least 3 years’ experience in a sales role within a higher education environment
• Proven ability to nurture leads from first contact to conversion and build long-term client relationships
• Experience with Salesforce, HubSpot, or other CRM systems
• IT literacy, particularly Microsoft Office
• Strong presentation skills for delivering engaging and informative sessions.
•  Excellent interpersonal, written, and oral communication skills.
• High-level understanding of key requirements of relevant regulatory frameworks, especially the Higher Education Standards Framework (Threshold Standards) 2021.
• Positive attitude, results-focused, and strong attention to detail.

Why Join us? 

A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect. 

Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together 

A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy! 

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast? 

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field 

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages. 

Next Steps 

Apply online or send your resume and cover letter to ••••@edu.com.au. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified. 

We look forward to receiving your application and potentially welcoming you to our team!