Retail Manager

Retail Manager – The Coffee Club Oaks Adelaide

KSD14 Pty Ltd t/a The Coffee Club Oaks Adelaide
Adelaide CBD, SA 5000
Full-Time | Permanent

About Us

KSD14 Pty Ltd, trading as The Coffee Club Oaks Adelaide, is a busy café located in the heart of Adelaide CBD. We provide our customers and hotel guests with quality coffee, freshly prepared meals and friendly, professional service in a welcoming environment.As part of The Coffee Club network, we are committed to maintaining high standards of customer service, food quality and operational efficiency.

We are currently seeking an experienced and motivated Retail Manager to join our team and take responsibility for the effective day-to-day management of our café operations.

Key Responsibilities

Your responsibilities will include:

• Managing and coordinating the day-to-day operations of the café;

• Leading, supervising, training and supporting employees to maintain high standards of performance and customer service;

• Preparing staff rosters, allocating duties and monitoring employee performance;

• Managing stock levels, inventory control, ordering and supplier relationships;

• Monitoring sales performance, operating costs, budgets and key performance indicators;

• Implementing strategies to increase sales, improve profitability and enhance customer engagement;

• Managing POS operations, pricing, promotions and accurate recording of sales;

• Monitoring cash handling, reconciliations and financial transactions;

• Ensuring consistently high standards of customer service and responding effectively to customer enquiries, feedback and complaints;

• Implementing promotional and marketing activities to support business growth;

• Ensuring compliance with food safety, hygiene and workplace health and safety requirements;

• Ensuring compliance with applicable workplace requirements, company policies and operational procedures;

• Maintaining franchise operational and quality standards; and

• Liaising with suppliers, service providers and other external parties as required.

These responsibilities reflect the existing position description, including operational management, staff recruitment and supervision, inventory, financial reporting, marketing, customer service and regulatory compliance.

Qualifications and Experience

To be considered for this position, applicants should have:

• An AQF Associate Degree, Advanced Diploma or Diploma, or equivalent relevant qualification;

• At least one year of relevant experience in retail, café or hospitality management;

• Demonstrated experience managing and supervising staff;

• Strong leadership, communication and problem-solving skills;

• Sound understanding of stock control, inventory management and supplier coordination;

• Experience with POS systems and sales reporting;

• Good commercial awareness, including budgeting, cost control and sales performance;

• Strong customer service and interpersonal skills;

• Ability to work effectively in a busy, high-volume environment; and

• Strong organisational and time-management skills.

These requirements are consistent with the employer's existing Position Description.