Volunteer Coordinator (Paid Position)

Volunteer Coordination and Support

• Maintain volunteer availability and rosters.
• Work closely with the Project Lead to allocate volunteers according to client needs, language and location for CHSP and ACVVS program
• Coordinate volunteer replacements when required.
• Monitor volunteer attendance and participation.
• Respond to volunteer enquiries and provide ongoing support.
• Coordinate volunteer recognition and appreciation activities.
• Support volunteer wellbeing and retention.

Volunteer Administration

Maintain accurate volunteer records including:

• Recruitment documentation
• Compliance records
• Training records
• Volunteer availability
• Leave of absence records
• Service hours
• Exit documentation
• Incident reports
• Recognition records

Ensure volunteer information is maintained in organisational databases and complies with privacy requirements.

Volunteer Performance and Issue Resolution

• Address volunteer concerns and operational issues promptly.
• Manage volunteer leave of absence requests.
• Assist with resolving volunteer-client matching issues.
• Escalate performance or conduct concerns to the Senior Manager.
• Support volunteers through regular communication and supervision.
• Participate in volunteer performance reviews where appropriate.

Support to CHSP Programs

Working collaboratively with the CHSP Project Lead, the Volunteer Coordinator will:

• Recruit volunteers to meet changing client demand.
• Match volunteers according to participant needs.
• Ensure sufficient volunteer availability across programs.
• Monitor volunteer capacity and identify workforce gaps.
• Support implementation of both the Social Support Group and Individual Social Support Programs. 

 Quality, Risk and Compliance

• Ensure volunteer management complies with organisational policies and legislative requirements.
• Maintain compliance with CHSP, Aged Care Quality Standards and Work Health and Safety requirements.
• Report incidents, risks and concerns promptly.
• Participate in quality improvement activities.
• Support audits and accreditation processes.

Key Selection Criteria

Essential

• Qualification in Community Services, Human Services, Volunteer Management or a related field, or equivalent experience.
• Experience recruiting and coordinating volunteers for a minimum of two years in similar role
• Demonstrated ability to build relationships with diverse communities.
• Experience maintaining confidential records and databases.
• Strong organisational and administrative skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and collaboratively.
• Demonstrated understanding of cultural diversity and person-centred practice.
• Current Victorian Driver Licence.
• High level computer skills including Microsoft Office and client management systems. 

Desirable

• Experience working within aged care, disability or community services.
• Experience supporting volunteers from culturally and linguistically diverse communities.
• Ability to speak one or more community languages.

Conditions of Employment

All offers of employment at the MIC are subject to a mandatory three-month probationary period.

• The successful candidate must produce a clear and current National Police Check and a valid Working with Children Check (WWCC) prior to commencement.
• Must possess a current Victorian Driver's Licence.
• Must hold, or be willing to obtain, a current First Aid Certificate.
• Must have eligibility to work in Australia.
• All MIC staff must work in close co-operation with other staff and volunteers of the organisation to achieve collective goals.