Project Officer - Regulatory Services

At a Glance

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role

As Project Officer - Regulatory Services, you'll support the review, development and implementation of initiatives that improve the effectiveness, efficiency and consistency of Regulatory Services operations. Working closely with the Group Manager and stakeholders, you'll lead process improvement activities, develop operational procedures, support system enhancements and help drive continuous improvement across the service.

In this role you will:

• Lead and support business improvement initiatives, including process mapping, workflow redesign and the implementation of operational improvements.
• Develop and maintain standard operating procedures, work instructions, templates and operational guidance that support consistent ways of working.
• Support the optimisation and implementation of business systems, including TechnologyOne and other regulatory software platforms, while assisting with testing, reporting and change management activities.
• Develop reporting frameworks, dashboards and performance reporting, while coordinating records and supporting documentation for audits, assurance activities and statutory reporting requirements.

What’s on offer

We offer a competitive remuneration package from $108,795 up to $119,781 plus 12% superannuation.

Your employee experience includes:

• Job Stability & Flexibility: Flex time schedule, additional leave over the Christmas period.
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years.
• Wellbeing: Fitness passport, Free Flu vaccinations, On site Gym, Employee Assistance Program (EAP), Employee led networks (ERGs), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Rydalmere location, Free on-site parking and Novated leasing available.
• Growth: Learning and training programs, leadership pathways, LinkedIn Learning.

About you

You enjoy understanding how things work and finding ways to make them better. You're an organised and adaptable professional who can balance strategic thinking with hands-on delivery and is comfortable taking ownership of projects from beginning to end.

You will bring:

• Experience delivering business improvement, process optimisation or organisational change initiatives with measurable outcomes.
• Strong process mapping, workflow review and procedure development skills, including the creation of SOPs, operational guidance and supporting documentation.
• Experience implementing new processes, systems or ways of working, supported by effective stakeholder engagement, training and change management practices.
• Strong analytical, reporting and problem-solving skills, with the ability to translate information into practical recommendations and improvements.
• Experience working within Local Government and/or a regulatory, compliance or enforcement environment will be highly regarded. 

To be considered for this role, you must meet the essential requirements in the Position Description, including the below Qualifications/Licences:

• Tertiary qualification (minimum Certificate IV) in planning, business improvement, project management or another related discipline. 

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. Further details about this role can be found in the Position Description. For a confidential discussion, please contact Nada Mardini via ••••@cityofparramatta.nsw.gov.au.

How to apply

Applications must be submitted online by 9pm, Thursday, 27 August 2026. Applications submitted by other means will not be accepted. Please upload your resume and tickets or licences.

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact ••••@cityofparramatta.nsw.gov.au for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.