Office Manager

Be the Heart of Urban — Join Sydney’s Leading Real Estate Network 🖤🏙️

Ready to step into a role where no two days are the same, your ideas are valued, and you’re part of a team that actually gets it?

Urban isn’t just another real estate brand — we’re a connected network of 16 offices across Sydney and the Hunter, built on energy, collaboration, and doing things differently. If you’re looking for a place to grow, learn, and make your mark, this is it.

This full-time position is your chance to become the backbone of our office — the first point of contact for clients and the vital support system behind a busy, high-performing team. You’ll help deliver the seamless, high-level service Urban is known for, while supporting our Residential Sales Agents, Associate Agents, and Property Managers to achieve outstanding results.

What you’ll be doing 💻✨

Marketing Support

• Preparation of property brochures and flyers, letters, and community event campaigns when required
• Management of online listings, weekly stocklists, signboards, coordination of photography, and other in-house marketing activities
• Assist with digital marketing and social media initiatives where required

Administration and Customer Service

• Administrative support to Real Estate Agents, including preparation of all sales-related documentation, solicitor liaison, and exchange and settlement follow-up
• Assist the Property Management/BDM team when required
• Maintain and manage accurate data entry in the CRM (Agentbox)
• Open and close the office while maintaining an immaculate and professional presentation
• Meet and greet clients, manage enquiries, and attend to all incoming calls and emails
• Liaise with vendors and purchasers, tenants and landlords to ensure they are receiving a high standard of real estate service

About you ⚡

• Strong attention to detail and ability to stay organised in a fast-paced environment
• Excellent communication skills across phone, email, and face-to-face interactions
• Advanced computer skills (experience with Adobe Creative Suite and/or Canva will be highly regarded)
• 1–2 years administration support experience (real estate experience will be highly regarded)
• Previous experience in social media and digital marketing within a real estate environment is a bonus
• Ability to think outside the box and bring fresh ideas to the team
• Proven ability to juggle competing priorities and manage multiple tasks simultaneously
• Current Certificate of Registration in Real Estate or Real Estate Licence (not essential)

Why Urban? 🚀

• Great place to work: We actively invest in developing our people. With a staggering 30% of all new hires are referrals, as our people know it’s a great place to work and recommend it to others.
• Work Culture: Our culture is built on a foundation of mutual respect, continuous learning, and a passion for excellence.
• Close to home: With new and vibrant offices conveniently located around the Southwest and Northwest of Sydney, you can enjoy a shorter commute.
• State-of-the-art systems and processes: We pride ourselves on being at the forefront of technology and our well-designed processes make your workday smoother and more productive.
• Full access to Employee Assistance Programs (EAP): We care about your mental and emotional wellbeing, offering comprehensive support services.
• Discounted shopping: Enjoy exclusive discounts on a wide range of products and services.

For more information, please contact Olivia or Amell on 0457 722 974 or email careers@ulh.com.au