Senior Claims Consultant - Complex & Legal

PURPOSE OF THE ROLE

To manage a portfolio of complex liability and legal claims within the Settlements department, achieving cost-effective, timely, and quality outcomes. This is achieved through expert evaluation, advanced negotiation, strategic legal management, and ensuring strict adherence to all internal procedures and regulatory obligations.

POSITION ACCOUNTABILITIES

• Manage a portfolio of complex and Legal claims driving timely and favourable outcomes. 

• Negotiate with third parties, insurers and Legal representatives including recovery agents and credit hire companies. 

• Evaluate liability and determine optimal settlement outcomes.

• Manage relationships with our panel of assessors and Solicitors.

• Adhere to our settlement methodology ensuring internal procedures and relevant legislation is adhered to.

• Liaise with external Solicitors to manage claim defence and formulate strategic settlement offers.

• Application of Australian Legal process and procedures.

• Ensure strict adherence to the Insurance Contracts Act, the General Insurance Code of Practice, and all other relevant regulatory and compliance obligations.

EXPERIENCE

• Insurance claims management experience 

• Experience managing complex insurance claims, particularly those involving litigation (highly desirable)

• Demonstrated experience within related sectors, including debt recovery, insurance broking, or legal support roles (highly desirable)  

• Demonstrated experience applying the Insurance Contracts Act, the General Insurance Code of Practice, and other relevant regulatory and compliance obligations within a claims management environment (highly desirable)

SKILLS

• Strong attention to detail.

• Proven track record of effective stakeholder management.

• Highly developed written and verbal communication skills. 

• Strong and effective decision-making skills.

• Results-oriented with highly developed negotiation skills.

• Ability to apply strategic thinking, resulting in sound commercial decisions.

• Ability to work autonomously and proactively, complemented by a focus on building strong team relationships and a supportive work environment.

• Actively embrace a continuous learning mindset, eagerly seeking and applying feedback to drive personal and professional growth.

• Manages time and multi-tasks effectively, prioritising diverse responsibilities to ensure completion and smooth workflow.

• Thrives in a collaborative team environment, actively contributing to a supportive culture and working cohesively with colleagues to achieve shared objectives.

• High adaptability, embracing new processes, technologies, and evolving priorities with flexibility and a positive approach.

• Operates with a high degree of integrity and professionalism, taking accountability for actions and upholding ethical standards in all interactions.

The benefits of working at A&G:

• Location – This role will be based in our North Lakes office.

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

• Grow with us - we’ve got learning and professional development opportunities to suit everyone.

• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us:

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. 

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.