Duty Manager – Full Time

Are you an experienced hospitality leader who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional customer service?

Runaway Bay Junior Leagues Club is seeking a motivated and hands-on Duty Manager to join our leadership team.

With over 9,000 members, 64 gaming machines, Keno, TAB, a busy restaurant, bar and a thriving function and entertainment business, no two days are the same. This is an exciting opportunity to become part of a progressive club that values its people, its members and its community.

Reporting directly to the General Manager, you will be responsible for the day-to-day operation of the venue, ensuring our members and guests receive outstanding service while maintaining the highest operational standards.

Your responsibilities will include:

• Leading and motivating staff across all departments.

• Supervising daily venue operations.

• Opening and closing the venue.

• Delivering exceptional customer service.

• Gaming, TAB and Keno operations.

• Cash handling, banking and end-of-day reconciliations.

• Staff supervision and on-shift leadership.

• Assisting with rostering and workforce planning.

• Ensuring compliance with liquor, gaming and workplace legislation.

• Maintaining presentation, cleanliness and safety standards throughout the venue.

• Resolving customer enquiries professionally and confidently.

You are a positive leader who enjoys working with people and leads by example.

You will have:

• Previous Duty Manager experience within a licensed club, hotel or large hospitality venue.

• Strong knowledge of Gaming, TAB and Keno operations.

• Experience in food and beverage operations.

• Excellent cash handling and reconciliation skills.

• Experience supervising and developing staff.

• Strong communication and organisational skills.

• The ability to remain calm under pressure and make sound decisions.

• A genuine passion for customer service.