Lead Business Analyst - Pay Systems and Compliance

Permanent roleMelbourne, Sydney, Brisbane or Adelaide location At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. The purpose of this role: As a Lead Business Analyst - Pay Systems & Compliance, you'll lead business analysis activities across complex payroll, compliance and systems initiatives. Partnering with stakeholders across the business, you'll be responsible for understanding end-to-end processes, facilitating workshops, capturing requirements, and producing high-quality documentation that supports the successful delivery of key initiatives. This role is ideal for an experienced Lead Business Analyst who thrives in complex environments. You'll bring exceptional requirements and process documentation skills, strong stakeholder engagement capabilities, and the confidence to independently drive analysis activities from discovery through to delivery. Pay Systems and Compliance knowledge is advantageous, but we're ultimately looking for a standout Lead Business Analyst who can quickly understand the business, ask the right questions, and deliver quality outcomes. What you’ll need to make it possible Minimum 10 years’ experience as a Business Analyst, including substantial experience operating at a senior Business Analyst level within complex, highly regulated environments. Proven experience leading business analysis across large-scale system and compliance programsDeep expertise in requirements elicitation, documentation, and process improvement across People, Process, Technology, and Governance domains. Demonstrated experience facilitating workshops and discovery sessions with senior business stakeholders, vendors, and technical teams Extensive experience in documenting current and future state processes using process mapping tools such as MS Visio. Skilled in defining clear and testable acceptance criteria, with end-to-end traceability from requirements through to deployment and post-implementation validation. Demonstrated ability to support test strategy and planning, review test cases and outcomes, and coordinate resolution of defects in collaboration with delivery teams. Strong influencing, facilitation, and stakeholder alignment skills, particularly when engaging across diverse groups and senior leaders. Why you’ll love it? We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level. If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.