Roster Coordinator

• Rostering & Scheduling
  
• Create and maintain staff rosters aligned to client care plans and worker availability
  
• Allocate shifts efficiently and manage last-minute changes, cancellations, and sick leave
  
• Ensure continuity of care by matching clients with suitable support workers
  
• Maintain client and worker profiles in the rostering system
  
• Coordinate after-hours and on-call rostering
  
• Verify and approve timesheets (time, location, and content)
  
• Train relevant staff on rostering processes
  
• Follow organisational policies during on-call duties    
  
• Communication             
  
• Communicate roster changes clearly and promptly
  
• Liaise with support workers, coordinators, and internal teams
  
• Respond to rostering issues professionally and efficiently
  
• Compliance & Quality
  
• Ensure rosters comply with awards, funding rules, and internal policies
  
• Maintain accurate system records
  
• Identify improvements to rostering efficiency and service delivery
  

Requirements

• Experience in rostering or scheduling (health, aged care, disability, or home care preferred)
  
• Strong organisational, problem-solving, and time-management skills
  
• Confidence using rostering systems and Microsoft Office
  
• Understanding of NDIS or home care funding (desirable)
  
• Knowledge of industrial awards (desirable)
  
• Personal Attributes
  
• Client-focused and service-driven
  
• Calm under pressure and adaptable
  
• Team-oriented but able to work independently
  
• Practical, curious, and common-sense driven