Care Manager (Support at Home) Melbourne

• Location: Hybrid (Work from Home + 1 day Office)
• Territory: Several Locations (Metropolitan Melbourne)
• Work Type: Full-Time, Monday to Friday
• Perks: Competitive Salary + Birthday Leave + YOLO Day!

About Hazel Home Care

Hazel Home Care is one of Australia’s fastest-growing home care organisations. We believe that aging at home should be a premium, dignified, and joyful experience. We don’t do cookie-cutter care; we deliver bespoke, concierge-level support to our elders.

We are expanding rapidly and looking for a passionate Care Manager to join our high-vibe, supportive, and deeply cultured team.

Why You’ll Love This Role

• Manageable Caseloads: Focus on quality over quantity with a dedicated portfolio of just 55-60 clients, allowing you to build genuine relationships and deliver truly bespoke care.
• True Hybrid Flexibility: Manage your own schedule. Work primarily from home, drop into our beautiful Robina office once a week to connect with the team, and spend the rest of your time out in the beautiful Southern Gold Coast community visiting clients.
• Unrivalled Operational Support: You won’t get bogged down in data entry. Our dedicated Administration and Workforce Rostering teams handle the heavy lifting so you can focus entirely on exceptional client advocacy.

What a Typical Week Looks Like

Reporting directly to the Service Manager, you will be the champion for your clients’ safety, independence, and happiness at home. Your responsibilities will include:

• Care Planning: Developing, reviewing, and tailoring comprehensive Care Plans in close consultation with clients and their families.
• Service Oversight: Partnering with our rostering team and third-party suppliers to ensure support workers are perfectly matched and scheduled to meet customer goals.
• Financial Stewardship: Monitoring individual client budgets to ensure their care plans are accurately funded and sustainable.

About You

You are empathetic, highly organized, and motivated by the idea of making a tangible difference in the lives of older Australians. You thrive in autonomous environments but love being part of a fun, dynamic team culture.

Key Selection Criteria:

• Ideally 12+ months of experience in Home Care, Community Aged Services, or Care Management.
• Experience across Social Services, Aged Care, Disability, or the broader Health Industry. Registered/Enrolled Nurses are highly encouraged to apply!
• Exceptional time management, strong computer/admin literacy, and top-tier communication skills.
• A professional, empathetic approach with a knack for exceeding customer expectations.

Logistics & Requirements:

• A valid Australian driver’s licence and a safe driving record.
• Your own reliable vehicle (and a willingness to travel to client homes)

Benefits

At Hazel Home Care, we take care of our people so they can take care of our clients.

• Competitive Salary package tailored to your experience.
• Genuine Career Progression opportunities in a rapidly scaling business.
• Work-Life Balance: Enjoy your birthday off every year, plus an annual YOLO Day to unplug and do whatever makes you happy!
• Culture: A positive, supportive management team that actually listens to and values your input.

Ready to Make a Difference?

If you are ready to take the next step in your career with a company that values quality care and a great workplace culture, we want to hear from you!