Internal Sales Representative

Internal Sales Representative

Kewdale, VIC

Join a Growing, Award-Winning Business

Omni Group is proud to be certified as a Great Place To Work. We're passionate about helping our customers succeed, and through our commitment to exceptional service, innovative solutions and strong relationships, we've built a reputation for being responsive, reliable and easy to do business with — all backed by a culture our own people rate among the best to work for in Australia.

As we continue to grow, we're looking for an energetic and customer-focused Internal Sales Representative to join our team at Perth.

This is an excellent opportunity for someone who enjoys building relationships, identifying opportunities and playing a key role in driving business growth.

About the Role

As an Internal Sales Representative, you'll be responsible for managing customer enquiries, generating new business opportunities and supporting our external sales team to deliver outstanding customer outcomes.

You'll be a key point of contact for customers, helping them find the right solutions while ensuring every interaction reflects Omni's commitment to service excellence.

What You'll Be Doing

• Proactively contact existing and prospective customers

• Respond to inbound sales enquiries via phone, email and online channels

• Prepare and follow up quotations

• Process customer orders accurately and efficiently

• Schedule appointments and opportunities for the external sales team

• Maintain accurate customer records and activity within our CRM

• Follow up open opportunities to maximise conversion rates

• Work closely with sales, marketing, customer service and logistics teams

• Build strong customer relationships that drive repeat business

What Success Looks Like

• Strong customer engagement and responsiveness

• Consistent pipeline activity and opportunity generation

• Achievement of appointment, sales and business development targets

• Accurate CRM and customer data management

• High-quality customer interactions and positive customer outcomes

• Contribution to a high-performing and collaborative sales culture

About You

You will ideally bring:

• Previous experience in an Internal Sales, Customer Service or Sales Support role

• Strong communication and relationship-building skills

• A proactive and results-driven mindset

• Experience using CRM systems and sales tools

• Strong organisational skills and attention to detail

• The ability to manage multiple priorities in a fast-paced environment

• A genuine passion for delivering exceptional customer service

Experience within wholesale, industrial, manufacturing, logistics or distribution industries will be highly regarded.

Why Join Omni Group?

• Supportive and collaborative team environment

• Opportunity to develop your sales career

• Employee Assistance Program (EAP)

• Stable and growing Australian business

• Ongoing training and development opportunities

• Values-driven culture focused on customer success

At Omni Group, we live our values every day:

For Us, It's Not a Problem
Nimble and On Time
Together Everyone Achieves
Going Above and Beyond
Just Get It Done

If you're looking for a role where you can build relationships, contribute to business growth and be part of a team that genuinely supports one another, we'd love to hear from you.