Helpdesk Support Analyst

Are you an early-career IT professional with around 2 years of experience looking to take the next step? We're seeking a motivated Helpdesk Support Analyst to join a growing and supportive team environment where development, collaboration, and career progression are a priority.

This role offers a structured pathway for growth, supported by hands-on mentorship, ongoing training, and exposure to a wide range of modern technologies. You'll have the opportunity to further develop your technical capability while contributing meaningfully to client outcomes.

About the Role

As a Helpdesk Support Analyst, you will play a key role in delivering high-quality IT support across a diverse client base. You'll be responsible for managing incidents and service requests, troubleshooting technical issues, and ensuring timely resolutions that maintain strong client satisfaction.

Key Responsibilities

• Provide Level 1–2 helpdesk support across desktops, servers, and cloud environments

• Troubleshoot and resolve technical incidents efficiently in line with SLAs

• Manage and prioritise service requests through the ticketing system

• Support Microsoft 365, Windows environments, and common business applications

• Escalate complex issues where required while maintaining ownership

• Contribute to documentation and continuous improvement of processes

About You

• ~2 years' experience in an IT Helpdesk or Support role

• Strong troubleshooting skills across Windows and Microsoft 365

• Excellent communication and customer service skills

• Ability to manage competing priorities in a fast-paced environment

• A proactive mindset with a willingness to learn and grow

What's on Offer

• Ongoing training and professional development opportunities

• Exposure to a broad range of technologies and client environments

• Supportive, team-oriented culture

• Hybrid working model – 1 day per week from home

• Clear pathway for career progression