Customer Insights Manager

Are you ready to join the winning team at The Lottery Corporation?

We power Australia’s biggest lottery games – and we’re one of the world’s top-performing lottery businesses. As the home of The Lott and Keno, we’re building on decades of excitement and life-changing wins, bringing our games to every state and territory except WA.

For more than a century, we’ve been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community. 

But we’re not standing still. We’re evolving into an entertainment company – more customer-obsessed, more agile and driven by real outcomes. Because at our core, it’s simple: we create winning moments – and we’re building the next chapter as the team behind Where Australia Comes to Play.

Join us!

Design and manage research and analysis to deliver compelling insights that drive specific customer focused business initiatives driving the overall growth strategy. You’ll work in a highly collaborative and supportive environment touching all areas of the business. The role requires a self-starter with an eye for detail and a passion for understanding why people do what they do.

What you’ll do

• Co-manage an engaged and highly utilised research community/panel. 

• Designing, programming and deploying surveys.

• Reporting on these surveys

• Projects delivered on time, thought through and accurate.

• Build, develop and execute research plans to meet business stakeholder objectives from ad-hoc through to ongoing projects. These cover:

• Innovation testing

• Communications development testing

• Concept testing

• Channel mix research 

• Strategic brand research

• Innovate in the insights space bringing new ways and thinking to deliver insights with tangible results including but not limited to the use of AI and Agentic solutions

• Support and contribute to the creation and establishment of a Customer and Brand measurement platform.

• Working with external agency partners

• Become a subject matter expert

What you’ll bring 

• Proficient in both Qual and Quant research approaches

• Comfortable leading research projects in-house

• Experience in working with or managing Voice of Customer programs

• Experience working with (piloting, launching or embedding) AI/Agentic solutions in Research and Insights

• Research agency experience advantageous

• Hands on experience with Qualtrics, Roy Morgan Asteroid would be highly regarded

• 5+ years of experience in the industry or similar role/s

   

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, but you’ll get a genuine feel for who we are and what it’s like to be part of our team. 
 
The benefits of working with The Lottery Corporation are pretty good. Just to name a few:

• Balance work and life with our ‘flex for great outcomes’ approach – hybrid working, plus a range of generous leave options.

• Reward and recognition programs at all levels. Your hard work won’t go unnoticed.

• Ignite your potential with our dedicated learning and development platform to support your bright future

• We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!

• A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations.

• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.

If this role is of interest to you and you’re ready to spark possibilities with The Lottery Corporation, but don’t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.  

We’re committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.  

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

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