Customer Service Officer

Who we areTOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.Your new role5 Star Customer Service.Data entry.Respond to internal and external customer queries.Answering phone calls on first ring.Manage relationships between stakeholders and provide first line resolution.Manage customer complaints to resolution, following set procedures.
Your skills and experienceExceptional phone mannerPrevious experience in data entryHighly organised Excellent communication and time management skillsIntermediate skills in MS office suite are requiredPrevious experience using CRM tools e.g., Sales Force would be highly regardedUnderstanding of urgency and working towards set KPIs and SLAs
What we offerCompetitive Salary PackageLearning and development opportunitiesScope for growth within the businessSupport from a strong network of business partnersEmployee share programGreat staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
How to applyTOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.If you are studying or balancing other life activities and this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking Apply.www.TOMRACleanaway.com.au