Customer Success Manager

Customer Success Manager | SaaS | Melbourne
A fast-scaling legal-tech SaaS business is looking for a Customer Success Manager to own the journey from contract signature through to full client adoption. Backed by enterprise clients across Fortune/ASX-level accounts, this business is redefining how legal teams operate.
You'll own everything that turns a signed deal into a client who's genuinely using the product, seeing value fast, and set up to renew and expand.
What you'll do:Get new clients live and seeing value fast Own portfolio health (spot risk in the data before it becomes a renewal problem)Partner with the commercial team so adoption depth opens the door for expansionRun onboarding sessions that leave clients more confident than when they startedImprove the adoption playbook you inherit Build self-serve resources that make clients independent, not dependent on you
What we're looking for:Client-facing experience owning adoption, onboarding, or customer success outcomesComfort reading usage data and acting on it before clients ask for helpBackground in SaaS/Software SalesAbility to make change feel safe to clients, not threateningGenuine, self-driven interest in AI
Nice to have:Background in B2B SaaS or professional servicesSalesforce or similar CRM experienceWorkshop or train-the-trainer delivery experience