IT Support Technician/Engineer

About the role

Phoenix IT is seeking a dedicated IT Support Technician/Engineer to join our growing team in Bunbury, WA 6230. This is a full-time position offering an exciting opportunity to provide technical support and solutions to our clients across the region. In this role, you will be at the frontline of our IT support operations, delivering exceptional service and maintaining the technology infrastructure that keeps our clients' businesses running smoothly. You will play a crucial part in our mission to provide reliable, professional IT support whilst building long-term relationships with our clients.

Whilst the ideal candidate may have all the skills we are looking for and years of experience, we are open to someone who has enough experience with some or all of the skills we are looking for to hit the ground running and is self-motivated to build on their skills quickly - are you that person? We want to hear from you!

Tasks, Skills and Responsibilities

• We are ideally looking for a candidate with a strong Level 2 / Level 3 technical support focus. Day to day, you will assist the helpdesk team with BAU (Business As Usual) support coverage, while also having the opportunity to assist with key client projects alongside a senior technician

• This role would suit someone who is ready to take the next step in their career and continue developing towards a more senior IT role within the MSP industry

• Interest and experience in AI and cybersecurity would be considered advantageous

Day-to-day tasks will include

• Helpdesk support, including troubleshooting client issues from our office

• Onsite client support as required

• User setup and administration, including account creation and general management

• Hardware setup, including out-of-box configuration and software installation

• Completing delegated tasks from your supervisor

• Working alongside a senior technician to assist with project rollouts

• Microsoft 365 tenant administration, including general administration, Teams and SharePoint

• Windows Server support and administration

• Assisting with varied technical tasks and left-of-field projects as required

What we look for in an ideal candidate:

• An open-minded and enthusiastic approach to providing technical support services, with a genuine interest in learning and contributing to the team

• A strong desire to learn new skills and continue progressing within the MSP industry

• The ability to communicate effectively with clients and team members

• A practical, common-sense approach to identifying problems and implementing effective solutions

• The ability to work independently and take ownership of assigned tasks

• The confidence and capability to act as a first point of contact for larger client accounts when required, assisting with technical support, IT project coordination and implementation

Essential Qualifications & Experience

• Eligible to work in Australia

• At least 3 years’ experience working as an IT support technician

• Strong verbal and written communication skills

• ‘Think outside the box’ approach with troubleshooting with the ability to understand problems and provide solutions in a timely manner

• Ability to work under pressure and manage your time effectively

• Knowledge of Microsoft 365 suite of products – Implementation and troubleshooting as well as licensing knowledge

• Windows Desktop (install, manage, troubleshoot)

• Understanding of networking components and protocols

• Australian driver’s license and vehicle

Desirable Qualifications & Experience

• Windows Server (plan, install, manage and troubleshoot) including typical components such as Active Directory, DNS, DHCP etc

• IT Security / Cybersecurity (auditing, security project management and implementation)

• Experience with SharePoint/Entra ID implementation, planning and migration deployments

• Experience with Fortigate and Cisco Meraki products

• AI knowledge – in general and functional usage in business environments

• Virtualisation (VMware vCentre / vSphere / HyperV) troubleshooting and implementation

• IP Telephony exposure and/or experience

• Apple Mac exposure / experience

• General networking knowledge (IP networks and hardware)

• Sales (client discussions, solution planning, proposal development)

• IT certifications such as Microsoft Certified or equivalent qualifications are advantageous

What we offer

• Our team is close knit and has a family vibe, we love a joke and to enjoy a bit of fun along with getting the work done

• Working in the South West has many advantages - short travel, plenty of amenities, it has everything you need and more

• Our management style is professional but relaxed - if you have something to talk about, we listen, if you need something, just ask

About us

Phoenix IT has been providing Technical Support and Software Development services for over 30 years to a range of clients locally and nationally.

Our focus for Technical Support is client solution and satisfaction orientated - our clients want and need solutions to their problems - we need to listen to them and provide professional and timely support and functional and efficient solutions that meet and exceed their expectations. We can only do this by getting 'down and dirty' with them, getting into their business and finding what works and what doesn't and give them something that turns heads and makes them yell "YESSS!! THANKYOU!!".

Ready to take the next step in your IT career? Apply now to join Phoenix IT and become part of a dedicated team committed to delivering outstanding technical support.