Advisor Supervision

Advisor Supervision

• Employment type: 2x Ongoing 
• Grade: Clerk 7/8
• Salary range: $113,574 – $125,720 + super, commensurate with experience.
• Location: Sydney/Gosford
  

About Us 

There are two exciting opportunities to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. The roles are in the Supervision (Self) & Supervision (TMF) teams who hold licensed insurers to account to their obligations in the NSW Workers Compensation scheme. Understand more about SIRA – here

 Key Responsibilities 

• Implement transparent, consistent, and measurable performance expectations for regulated entities to drive statutory compliance, promote sound practices, and achieve optimal outcomes. 
• Provide expert guidance and support to build capability and influence regulated entities, helping them meet scheme objectives and deliver better outcomes for customers.
• Analyse data and coordinate analytic strategies to detect emerging risks, trends, and instances of non-compliance, informing proactive decision-making.
• Oversee the performance and compliance of regulated entities, identifying opportunities for service improvement and recommending actionable solutions.
• Implement targeted remediation activities to address risks and issues, ensuring compliance and alignment with scheme objectives
• Develop and execute effective regulatory strategies that support scheme goals and reinforce public confidence in the regulator’s role. 

About You 

• Strong workers compensation or personal injury experience, preferably in a regulatory environment.
• Excellent analytical skills, stakeholder engagement capability, legislative interpretation skills, and the ability to build collaborative relationships. 
  

Application Requirements 

Please provide a resume (maximum 5 pages) and a cover letter (maximum 2 pages). In your cover letter, explain your motivation for applying and outline how your skills and experience will enable you to successfully perform the key responsibilities of the Advisor Supervision role, including examples demonstrating analytical capability, stakeholder engagement, and relevant industry experience.

Benefits

• Enjoy genuine flexible working arrangements that support work-life balance. 
  
• Collaborate in state-of-the-art offices designed for innovation and connection. 
  
• Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health. 
  
• Take advantage of excellent professional development and learning opportunities to help you thrive.

Essential Requirements

To be considered for roles in the NSW public sector, applicants must:     

• Be NSW residents or in the process of relocating to NSW     
• Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role     

For role related queries, please contact Emma Lethbridge-Gill at Emma.Lethbridge-Gill@sira.nsw.gov.au or Paul Dess at Paul.Dess@sira.nsw.gov.au 

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday, 31st of August 2026 at 9:59am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process