Home Care Operations Administration Officer

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities. 

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

We are seeking an experienced Home Care Client Onboarding Coordinator to support older people and their families as they transition into Goodwin Home Care.

In this role, you will assess client needs, develop personalised care plans, coordinate services and help clients navigate the aged care system, ensuring they receive the right support to maintain their independence, wellbeing and quality of life.

You will:

• Support potential clients and families through the Goodwin onboarding process.
• Assess client needs, goals and preferences and develop individualised care plans.
• Advocate for clients and liaise with families, guardians, health professionals and support services.
• Develop client budgets and coordinate appropriate services, equipment and supports.
• Help clients navigate the aged care system and access the right care.
• Monitor and review services to ensure they continue to meet client needs.
• Maintain accurate client records and support quality and compliance requirements.
• Work closely with the Home Care team and provide guidance to service delivery staff.
• Contribute to professional development and continuous improvement.

You will be a compassionate, organised and confident professional with:

• Qualifications in Aged Care, Community Services or a related field highly desirable.
• Experience in aged care, home care, community services or case management.
• Strong understanding of ageing, including dementia and behaviour support.
• Excellent communication, advocacy, negotiation and interpersonal skills.
• Strong organisational and problem-solving skills.
• Competent Microsoft Office skills.
• A person-centred approach and commitment to supporting independence and choice.

Essential

•  Current driver's licence and access to a reliable vehicle with comprehensive insurance. 

If you have any questions, please contact us on ***********@goodwin.org.au

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.