Marketing and Communications Specialist

ABOUT NRLNational Serology Reference Laboratory (NRL) is a global leader in the science of quality for infectious disease testing. As a division of St Vincent's Institute of Medical Research (SVI), NRL works with laboratories, healthcare providers and public health organisations in more than 70 countries to ensure testing results are accurate, reliable and consistent. Through its quality assurance programs, evaluation services, specialised testing, training and consultancy, NRL plays a critical role in supporting high-quality infectious disease testing and improving health outcomes worldwide.NRL operates from the St Vincent's Hospital Melbourne campus in Fitzroy and a molecular donor screening laboratory in Notting Hill. The division is internationally recognised for its scientific and technical expertise, including designation as a World Health Organization (WHO) Collaborating Centre and WHO In Vitro Diagnostics (IVD) Prequalification Evaluation Laboratory. Through research, innovation and collaboration, NRL continues to advance the quality and performance of infectious disease testing.
THE ROLENRL is seeking an experienced Marketing and Communications Specialist to join the Customer Engagement team on a full-time, ongoing basis.The role will coordinate NRL's marketing communications, including social media channels and the website, and continually improve communications in line with NRL's brand strategy.Key responsibilities include developing and managing content across NRL's digital channels, supporting marketing activities and campaigns, events, managing social media communities, and developing marketing collateral. The role will also support internal stakeholders with marketing communications and branding requirements, while providing customer engagement support through phone, email and other communications, including CRM and order entry activities.Please refer to the attached position description for a detailed description of the key responsibilities.
WHO WE ARE SEEKINGThe successful candidate will have:A Bachelor of Communications or similar; or a Bachelor of Science with prior digital communications experience.Demonstrated experience developing high-quality written and digital content for a range of audiences and communication channels.Experience developing online content and surveys, preferably with SurveyMonkey, Mailchimp, WordPress and Canva.Facility with social media platforms, particularly YouTube and LinkedIn.Proficiency with developing graphical content for brochures and other marketing materials.Well-developed customer service skills, with Salesforce or other CRM platform experience desirable.Strong interpersonal and communication skills, with the ability to work collaboratively with internal stakeholders and respond professionally to customers.Initiative, attention to detail and the ability to work autonomously, manage competing priorities and deliver work reliably and to deadline.To be considered for this ongoing role, you will be required to provide evidence you have permanent or temporary rights to work full time in Australia. You will also be asked to supply a nationally coordinated police clearance before commencing.
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