Client Services Coordinator

As a Customer Service Coordinator (CSC), you’ll be the first point of contact for our clients – answering calls, actioning requests and making sure issues are resolved efficiently.

You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.

This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don't need to know everything from day one – we're looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.

You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.

This role is based in our Belrose, NSW Head Office.

• Answering incoming calls and managing client requests

• Processing and monitoring work orders across client and internal systems

• Coordinating with Operations Managers and Service Providers to close out jobs

• Supporting Account Managers with reporting and monthly requirements

• Managing incoming CSC emails and client communications

• Keeping systems and job information accurate and up to date

• Following up outstanding jobs and ensuring requests are progressed within required timeframes

• Ensuring compliance with Vivid’s policies and procedures

We're looking for someone who is keen to learn, comfortable with technology and enjoys working in a busy team environment.

You’ll ideally have:

• Previous experience in a Customer Service, Administration, Coordination or similar role

• Strong written and verbal communication skills

• Confidence speaking with clients and handling issues professionally

• A positive, coachable attitude and willingness to take on feedback

• Strong attention to detail and the ability to stay organised

• Confidence using technology and learning new software and systems

• Good working knowledge of Word, Excel and Outlook

• Experience with maintenance, facilities or work-order management systems is a bonus, but not essential

• The ability to prioritise multiple tasks and keep things moving in a fast-paced environment

• A proactive, adaptable and professional approach

You'll be working across different clients, systems and requests, so we're looking for someone who enjoys solving problems, asks questions and wants to develop their skills.

• Full training and ongoing support from an experienced and collaborative team

• The opportunity to learn and develop within a growing national business

• Exposure to technology, systems, operations and client management

• Opportunity to build a career within commercial cleaning and property services

• A safe, inclusive and values-driven workplace

• A supportive team environment where questions are encouraged and development is valued

• Competitive salary with superannuation and benefits in line with industry standards