Receptionist

Holstep Health combines the 100-year legacy of Banyule Community Health and Merri Health, with a team of almost 700 staff delivering over 120 services. This scale and expertise enable us to achieve measurable outcomes and create lasting impact locally and across the state.

Our work is guided by Compassion, Empowerment, and Excellence. We focus on real results through innovation, collaboration, and quality. Our commitment and accountability are demonstrated through a range of strategic initiatives and recognised accreditations – including our Reconciliation Action Plan, Rainbow Tick Accreditation, environmental commitments, and many more.

The Receptionist is the first point of contact for clients, visitors and staff, providing high-quality customer service and administrative support across Holstep Health. The role is responsible for reception duties including client enquiries, appointments, client registrations, telephone communications and a range of administrative functions to support the delivery of community health services. The successful applicant will work primarily from the Alamein Road, West Heidelberg site and may be required to work across other Holstep Health locations as operationally required.

You will be responsible for:

Providing a welcoming and professional first point of contact for clients, visitors and staff.
- Supporting a busy reception desk, including incoming calls, enquiries and appointment bookings.
- Registering new clients and maintaining accurate client records.
- Coordinating appointment schedules, reminders and waitlists.
- Processing client service fees and undertaking daily reconciliation tasks.
- Providing administrative support to a range of clinical and community health programs.
- Maintaining reception areas and supporting the smooth day-to-day operation of our sites.
- Delivering high-quality customer service to diverse communities while maintaining client confidentiality.

What you will need to succeed:

- Previous experience in a reception, customer service or administrative role.
- Exceptional communication and interpersonal skills.
- Strong organisational skills and the ability to manage competing priorities.
- A high level of accuracy and attention to detail.
- Confidence using multiple computer systems and Microsoft Office applications.
- Ability to work effectively both independently and as part of a team.
- Commitment to providing excellent customer service to diverse communities.
- Ability to remain calm and professional when managing challenging situations.
- Understanding of and commitment to maintaining client confidentiality.
- Current First Aid and CPR certification, or willingness to obtain upon commencement

What we offer

At Holstep Health, we embrace diversity, inclusion and flexibility, encouraging you to bring your whole self to work. As part of our team, you'll be supported in your growth and professional development.

We also offer:
- generous salary packaging;
- opportunities for additional leave

What you need to do now

Please submit the following:
• A cover letter
• Your resume, including two recent referees
• A response to the key selection criteria outlined in the position description

Applications close 24.08.2026

Important Recruitment Notice: Holstep Health will only contact candidates via an official email address ending in @holstephealth.org.au. Any requests for personal information will only occur at the appropriate stage of the recruitment and onboarding process and will be issued via secure systems. At Holstep Health, we celebrate diversity and inclusion and encourage applications from people of all backgrounds, religions, sexual orientations, ages and genders. We value the unique perspectives each individual brings to our team.