Case Manager, Women & Children Services

An exciting opportunity exists for a passionate and dedicated Case Manager to join our Women & Children Services team. In this rewarding role, you will make a meaningful difference in the lives of women, children and families by providing high-quality, person-centred case management.

The Role

The Case Manager provides trauma-informed, family-centred case management and outreach support to women and children experiencing homelessness as a result of Domestic, Family and Sexual Violence (DFSV) and residing in crisis and transitional accommodation.

Working collaboratively with Marymead CatholicCare managers, case managers, DFSV and cultural specialists, key partners and community services, the role provides holistic support focused on safety, recovery, empowerment and housing stability. The Case Manager undertakes comprehensive risk assessments, safety planning, case management and service coordination to reduce harm, prevent further violence and support women and children to recover from the impacts of DFSV.

The role supports families with complex needs, including engagement with housing, legal, child protection and other specialist systems, while promoting cultural safety and connection to family, community and culture. Through early intervention, advocacy, information, education, referral and strong partnerships, the role aims to reduce homelessness, strengthen family wellbeing and support sustainable pathways to safe and stable living.

Each Case Manager will manage a caseload of approximately 10–12 families, with caseloads adjusted according to complexity and acuity. This is a community and home-based outreach position requiring strong time management, administration and case management skills, the ability to work with minimal supervision, and effective collaboration within a small, multidisciplinary team.

This is a full-time role with an expectation to participate in a rotating, after hours on-call roster, with additional remuneration provided for all on-call shifts.

About You

To be successful in this role, you will have:

• Diploma or higher qualification in Community Services, Social Work, or related field.

• Demonstrated experience in case management or outreach support in DFSV, homelessness, or related sectors.

• Strong understanding of trauma-informed and family-centred practice.

• Experience working with women and children from diverse cultural backgrounds, including Aboriginal and Torres Strait Islander communities.

• Ability to work independently across multiple sites and in partnership with external agencies.

• Excellent communication, advocacy, and organisational skills.

• Current Working with Vulnerable People (WWVP) registration

• Current National Police Check

• Current driver’s licence and access to a reliable vehicle.

Note: Due to genuine occupational requirements under Division 4.2, Section 34, (2)(j) of the Discrimination Act 1991, this position is open to female applicants only.

About Us

Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion and Inclusivity. 

Why Join Us?

If you are seeking a purposeful role where your work contributes directly to improving the lives of others, this is an excellent opportunity. We are looking for dedicated individuals who are committed to supporting the community across a range of service areas.

What We Offer:

• Attractive salary packaging benefits to enhance your earnings

• Free onsite parking

• Access to an Employee Assistance Program to support your wellbeing

• Ongoing professional development opportunities

• A workplace that values balance and family-friendly practices

• Join a team that makes a meaningful impact.

• Certified Great Place to Work

How to Apply

* Submit an updated resume

* Provide a cover letter (max 2 pages) addressing all listed requirements.

Note: Incomplete applications will not be considered.

Closing Date – 9 September 2026

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.