Operations Manager

Company Description Freight Assist Australia Pty Ltd (FAA Group), together with One Warehousing & Distribution Pty Ltd, is a nationally recognized domestic freight forwarding and 3PL warehousing and distribution specialist founded in 2012. The company provides general and express road freight services across Australia, including packaged and bulk dangerous goods, as well as comprehensive warehousing and distribution solutions. As a private, family-owned and operated business, Freight Assist is committed to a service-driven approach that supports diverse industries including retail, food, manufacturing, hazardous goods, and general products. The organization’s core values—safety, compliance, honesty, integrity, and trust—guide daily operations and long-term customer relationships. Ongoing growth and success are built on service excellence and strong, loyal customer partnerships developed through experience and reliable performance.
Role Description The Operations Manager role is a full-time, on-site position based in Altona, VIC. This role oversees day-to-day freight forwarding and warehousing operations, ensuring efficient scheduling, allocation of resources, and on-time delivery across general and express freight services. The Operations Manager will monitor compliance with safety standards and regulatory requirements, coordinate with drivers, warehouse teams, and customer service staff, and resolve operational issues promptly. Responsibilities include optimizing workflows, managing performance metrics, supporting continuous improvement initiatives, and maintaining accurate operational documentation and reporting. The role also collaborates closely with senior leadership and key customers to uphold service excellence and strengthen long-term business partnerships.
Qualifications
Demonstrated experience in operations management within freight forwarding, logistics, or 3PL warehousing.Strong skills in planning, scheduling, and resource allocation to support daily transport and warehouse activities.Proven ability to manage safety, compliance, and regulatory requirements, including dangerous and hazardous goods handling.Competence in using logistics, transport management, and warehouse management systems, with solid data and reporting skills.Effective leadership capabilities, including team supervision, coaching, performance management, and conflict resolution.Strong communication and stakeholder management skills, with the ability to build and maintain customer and supplier relationships.Problem-solving and decision-making skills, with a focus on process improvement, efficiency, and service quality.Understanding of the Australian road freight industry and national distribution networks; experience in retail, food, or manufacturing sectors is an advantage.Relevant qualification in logistics, supply chain management, business, or a related field (or equivalent industry experience).Ability to work on-site in Altona, VIC, with flexibility to respond to operational demands as required.