Client Care & Clinic Coordinator | Medical Administration | Tue-Fri

Join a brand-new clinic and play a key role in creating an exceptional experience for every client who walks through our doors.

Be the Heart of our new Hawthorn East Hearing Clinic.

Love helping people and creating exceptional experiences?

Looking for a role where your organisation skills, customer service expertise, and positive energy make a genuine difference every day?

At Neurosensory, we've opened a brand-new clinic in Hawthorn East and we're looking for a Client Care Coordinator to become the welcoming face of our clinic and an essential part of helping people reconnect with the sounds that matter most.

This is more than just an administration role. You'll play a key part in ensuring our clients receive outstanding care from their very first interaction, while keeping the clinic running smoothly and efficiently behind the scenes.

This is a permanent part‑time position, working Tuesday to Friday, 9:00 am to 5:00 pm.

The role is based at our Hawthorn clinic Tuesday to Thursday, and at our Wheelers Hill clinic on Fridays.

About Us

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We're proud to be part of Sonova, a global leader in innovative hearing care solutions operating in more than 100 countries worldwide.

Together, we're committed to helping people live life without limitations through better hearing. Join our mission and become part of our team!

What You'll Be Doing

As a Client Care Coordinator, you'll be the first point of contact for our clients and a trusted support for our clinical team. Your responsibilities will include:

• Creating a warm and professional experience for every client

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

• Supporting and increasing the efficiency of the clinic operations 

• Answering clinic phone calls and emails

• Assisting with client and doctor enquiries

• Processing accurate billing of appointments

• Providing basic troubleshooting and servicing for hearing devices

• Building strong relationships with clients and help guide them through their hearing healthcare journey

What you'll need to be successful in this role

• Solid experience in client care and administration, ideally in a multi-site environment

• Demonstrated experience working within a team environment and strong team building skills

• A desire for continuous improvement

• A passion for delivering an amazing client experience

• Excellent verbal and written communication skills and lots of patience

• Demonstrated judgement and advanced skills in the delivery of administrative services

• Excellent computer skills

• A warm, collaborative, can-do attitude

• Resilience, self-motivation and lots of energy

• Excellent problem-solving skills

What's in it for you?

At Neurosensory, we invest in our people and offer benefits that support your wellbeing, growth and work-life balance. You'll enjoy:

• Competitive remuneration package 

• Salary packaging options

• Paid parental leave

• Birthday leave

• Generous employee discounts on Sonova Products for yourself and your family

• Ongoing training and support to help you grow and excel in your career

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Ready to Make a Difference?

If you're passionate about delivering exceptional client experiences and want to be part of a team that genuinely changes lives, we'd love to hear from you.

Apply now and help us create life-changing hearing experiences for our clients every day.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.