Claims Officer

• Melbourne, VIC

• Permanent & fixed term contract opportunities available, full-time hours

• Hybrid working – a mix of both in office and work from home

The Opportunity

We’re looking for Claims Officer’s to join QBE’s Liability Claims Team. This is a fantastic opportunity for someone with insurance experience who is keen to grow their claims career. You'll bring a positive attitude, strong customer focus, and a willingness to learn in a supportive and collaborative team environment.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Manage a portfolio of liability claims, ensuring claims are assessed, progressed and resolved in a timely and efficient manner.

• Review and assess claim information to support liability decisions, determine policy coverage and achieve fair customer outcomes.

• Manage claims through the lifecycle, escalating complex matters where required and ensuring appropriate next steps are taken.

• Build and maintain strong relationships with customers, brokers, solicitors, investigators and other key stakeholders.

• Ensure all claims are managed in accordance with relevant legislation, privacy requirements and internal policies and procedures.

• Respond to enquiries in a timely, professional and courteous manner while delivering a high standard of customer service.

About You

• Previous experience within the insurance industry is essential

• Exposure to insurance claims management processes, particularly within liability, personal injury, financial lines or other complex claims environments, will be highly regarded. Familiarity with related legal, regulatory or dispute resolution processes is advantageous.

• Strong communication and relationship-building skills, with the ability to work effectively with a range of internal and external stakeholders.

• A positive attitude, customer-focused mindset and willingness to learn and develop new skills.

• Well organised, with the ability to manage competing priorities in a fast-paced environment.

• A collaborative team player committed to delivering positive customer outcomes.

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ••••@qbe.com.