Night Manager

About the role

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Key responsibilities

• Monitors and ensures compliance with all Guidelines to Operations

• Ensures all employees are in proper uniform and are properly groomed

• Ensures employees are working in a safe environment

• Manages all period-end inventories

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations

• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days

• Monitors that the supervisor is researching and processing all chargebacks and rebates on a timely basis

• Ensures all employees are adhering to proper cash handling procedures and monitors overage and shortages

• Manages employee hours