Customer Service Advisor (Cross-Channel)

Looking for a role where you can make a real difference to the community every day?

Join our Service Centre Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. With multiple permanent positions available in Caloundra CSC, this role offers variety, interaction and the chance to develop valuable public sector customer service skills.
You'll support customers across multiple channels helping them resolve enquiries, access services and navigate processes with confidence.
If you enjoy helping people, working in a supportive team and delivering great service, this could be the opportunity for you!

As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different, and your work will directly support customer to access essential government products and services.

What you'll do:
• Be a trusted point of contact for customers in a face-to-face environment
• Help customers access services such as licensing, registration, deceased estates, vessel registration and other government products
• Provide clear, accurate information and resolve enquiries in a timely and professional manner
• Encourage and support the use of self-service options where appropriate, helping customers find the most efficient solutions
• Confidently navigate multiple systems and databases to complete transactions and administrative processes
• Support day to day operational tasks, including financial transactions and reconciliation activities
• Work collaboratively within a supportive team environment to meet performance targets and shared goals
• Assist with training and mentoring of staff when required, sharing your knowledge and experience

Why this role?
This is a great opportunity to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement.

Applications to remain current for 12 months.