Scheduling Co-Ordinator

Steel-Line Garage Doors WA, a division of BX Bunka Australia, is looking for a Scheduling Coordinator to join our team on a full-time basis at our Wangara Branch. This role will focus on assisting with administrative tasks and coordinating service scheduling to support our customer service operations.

 Duties and Responsibilities:

The scope of the duties and responsibilities of the Scheduling Coordinator may include but are not limited to the following:

• Allocate work to Installers by working with the prepared run sheets

• Allocate work to Subcontractors (where applicable)

• Collate OH&S documents relevant to job requirements

• Efficiently co-ordinate installation of doors and minimise associated problems

• Receive cash from Installers and process the job and payment on the system

• Complete Subcontractor reconciliations

• Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help

• Deal with any customer enquiries and problems in the shortest time possible with a view to ensuring customer expectations are met and exceeded

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

• Complete, print and post invoices to customers

• Ensure that all Data entry is done with a high level of accuracy

• Create appointment schedules for Installers

• Ensure the proper filing of documents.

• Where requested by management, participate in meetings and take down relevant notes during the process.

• Archive records with line with legislative requirements

• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.

• Perform other reasonable duties as required by your manager.

Position Specification:

• Have a level of skill commensurate with 2 to 3 years of administration / coordination experience.

• Requires strong technical/product knowledge pertinent to the Garage door industry and problem solving skills, and setting of priorities.

• Required to exercise good time management

• Requires interpersonal skills

• Should possess sound coordination and communication skills,

• Computer skills are essential.

If you are looking for a rewarding career and believe you are the right person to fill this position, please submit your resume and cover letter.