Radiology - Medical Receptionist

Medical Administration – Reception & Phone Hub roles available!

Are you ready to join a dynamic team in the world of medical administration with a well respected local diagnostic imaging provider?

At InFocus Radiology, we know that the patient experience begins with our administration team. Whether welcoming patients at reception or assisting them over the phone, our staff play a vital role in ensuring every interaction is professional, supportive and efficient.

We are currently expanding our administration team and are seeking enthusiastic and patient-focused individuals to join us in reception and phone hub roles. Reception positions available at all four of our sites, and also within our dedicated phone hub centre in Wallsend, supporting patient enquiries and bookings.

Both full-time and part-time opportunities are available, offering an exciting chance to join a supportive team committed to delivering exceptional service and patient care.

If you enjoy helping people, thrive in a fast-paced environment and take pride in providing excellent customer service, we would love to hear from you.

About Us

Located across the Hunter Region, InFocus Radiology has four practices in Warners Bay, Belmont, Wallsend and Cessnock. We are committed to working collaboratively with referrers and supporting our community by delivering affordable, high-quality imaging services in a warm and empathetic environment.

Our recently introduced dedicated phone hub centre at Wallsend supports our practice by managing patient bookings and enquiries, ensuring efficient service and improved patient access to care.

Why Choose InFocus Radiology?

• Competitive remuneration & benefits – Salary reflective of experience and skills
• Modern facilities and state-of-the-art equipment
• Supportive team environment – Work alongside highly skilled technical and administration professionals
• Professional development – Ongoing training and learning opportunities
• Work–life balance – Flexible working environment, option for a 9-day fortnight and paid parental leave
• Positive workplace culture – Collaboration, respect and teamwork are at the heart of what we do

Key Responsibilities

Responsibilities may vary depending on whether you are working in reception or the phone hub, but may include:

• Providing friendly and professional customer service to patients in person and over the phone

• Managing patient enquiries and appointment bookings

• Coordinating schedules to optimise patient flow and reduce wait times

• Maintaining accurate patient records in both paper and digital systems

• Assisting with billing and invoicing processes, including familiarity with the Medical Benefits Schedule (MBS)

• Responding to patient enquiries via phone and email

• Working collaboratively with clinical and administrative teams to support daily operations

Skills & Experience

Essential

• Positive, professional attitude and strong customer service focus
• Strong organisational and communication skills
• Ability to work effectively in a team environment
• Professional presentation and friendly demeanour
• Willingness to learn and develop knowledge within medical imaging administration

Desirable

• Previous administration, medical reception, contact centre or customer service experience
• Medical typing skills
• Basic knowledge of the Medical Benefits Schedule (MBS)
• Experience using Kestral – Karisma RIS software

Training will be provided to support the successful candidate.

Ready to Make a Difference?

If you are looking for an opportunity to grow your career in medical administration and be part of a supportive team delivering exceptional patient care, we encourage you to apply.