Customer Fraud & Scam Protection Investigator - Alerts team

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
It starts here. With Bendigo Bank… and you.
Come and be part of our Group Financial Crime Risk team, a function dedicated to protecting the bank, our customers, and the communities we serve from the impacts of financial crime. This is your opportunity to join a critical function and contribute to the continued development and refinement of our Customer Fraud & Scam Protection capabilities.
As an Investigator in our Alerts team, you’ll make an impact by:Protecting our customers by investigating and resolving alert-driven fraud and scam activities with speed and precision. Collect, analyse and compile evidence and respond swiftly and decisively, while adhering to the Fraud Management policy, relevant legislation, SLAs and quality standards.Customer Service, collaboration and stakeholder Engagement: Build collaborative relationships with customers, law enforcement, other financial institutions, and internal risk and technology teams to deliver positive outcomes.Driving continuous improvement by identifying control enhancements and training opportunities to reduce future occurrences and losses. This is a part time (0.5FTE) 12 month contract which can be based in Melbourne, Bendigo or Adelaide.
The rosterThis team provides 24/7 support to our customers. The available roster is detailed below – this is a fixed roster, repeating each fortnight. We are seeking candidates with flexibility to support the team with additional hours/shifts at times. Penalty rates apply for Afternoon shifts, Weekend shifts and rostered days which fall on a public holiday.
Week 1Thursday – Dayshift: 8:30am to 5pmFriday - Dayshift: 8:30am to 5pm Week 2Thursday – Afternoon shift 4:30pm to 12:30amFriday – Afternoon shift 4:30pm to 12:30amSaturday – Weekend shift: 8:30am to 4:30pm
What you’ll bring to the role
Essential2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.Customer service experience, ideally over the phone, and with a diverse spectrum of peopleStrong analytical skills with a high degree of attention to detail and the ability to disseminate complex information and make informed and quick decisions.Sound knowledge of banking systems, products, services and proceduresStrengths in working independently, managing ambiguity and varied workloads and priorities.Excellent collaboration and interpersonal skills, with the ability to manage varied workloads and priorities.Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality.
Highly desirableA willingness to undertake formal fraud prevention and investigation studies.Working knowledge of processes and procedures in financial institutions.Exposure to Financial Crimes detection systems.
So, why work for us?
Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. You’ll also get access to a great range of benefits, including:Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family membersOpportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box, we still want to see your application!
We’re making better, bigger. And we’ll get there with you.
Now’s the time to set your sights even higher – on the future you and the future career you deserve.