Receptionist / Service Advisor / Administrator

About the Role

We’ve recently relocated into one of the largest Automotive Hubs in Ashmore, and we’re seeking a highly organised and customer-focused Receptionist / Service Advisor / Administrator to join our team at Gold Coast Car Electrics & Mechanical (GCCEM).

This is a full-time position based at our Gold Coast workshop, where you’ll play an integral role in supporting our daily operations while delivering exceptional service to our customers.

Key Responsibilities

• Greet and welcome clients in person and over the phone in a professional manner

• Schedule and manage appointments for our service and repair technicians

• Handle customer enquiries, providing updates on job progress and timelines

• Maintain accurate records and update client information in our database

• Assist with processing invoices and payments

• Order parts and supplies as required

• Provide general administrative support across the business

About You

• Previous experience in customer service or administration (automotive experience highly regarded)

• Excellent communication and interpersonal skills, with the ability to build rapport easily

• Strong organisational skills and attention to detail, with the ability to multitask effectively

• Proficiency with computer systems, including Microsoft Office and client management software

• A positive, proactive, and team-oriented attitude

What We Offer

At GCCEM, we’re committed to creating a supportive and rewarding workplace. Along with a competitive salary, you’ll enjoy:

• Career development opportunities and ongoing training

• Flexible work arrangements to support work-life balance

• Access to employee wellbeing initiatives and support programs

• Discounts on services for you and your family

• A professional, supportive, and friendly team environment

About Us

Established in 1976, Gold Coast Car Electrics & Mechanical (GCCEM) has proudly served the local community for 50 years. Our skilled technicians and dedicated support staff are committed to delivering the highest quality workmanship and customer service. We take pride in our reputation for innovation, sustainability, and community engagement.

We welcome respectful, positive people who bring bright energy to our team culture!

If you’re looking to join a long-standing, respected automotive service provider with a strong team environment, we’d love to hear from you.

Apply now and be part of the future of automotive together!