Digital Enablement Partner

Salary: $125,108 to $137,042 Location: Darwin or Alice Springs

About the Opportunity

Join NT PHN in a key role providing enterprise-wide business analysis, service design and change management capability to support organisational initiatives and continuous improvement across a geographically dispersed and diverse operating environment.

The Digital Enablement Partner will work closely with teams and stakeholders to drive sustainable digital enablement, process improvement and stakeholder-centred outcomes, ensuring initiatives are effectively designed, implemented and adopted in ways that are responsive to local context and service delivery needs.

About You

You are experienced in business analysis, change management, service design or transformation. You bring strong understanding of organisational change, process improvement and stakeholder engagement. You have:

• Knowledge or training equivalent to a degree in Information Technology or a related field and/or equivalent experience in a relevant field.

• Demonstrated ability to work across diverse business areas and influence outcomes.

• Experience developing business requirements, process maps and improvement initiatives.

• Strong communication, facilitation and stakeholder engagement skills.

• Demonstrated experience identifying, prioritising and evaluating opportunities for digital innovation, process optimisation and organisational improvement to support strategic and operational outcomes in complex environments.

• Experience in digital transformation or technology-enabled change initiatives and strong understanding of trends.

• Qualifications or certification in change management, business analysis, or service design.

• Experience in health, public sector, or not-for-profit environments.

Strong understanding of the Northern Territory service environment, including regional and remote operating contexts

About the Role

Key priorities include:

• Leading the development and delivery of change management strategies through close, day to day partnership with teams, maintaining a strong onsite presence and working alongside staff to support successful implementation and sustained adoption of organisational initiatives.

• Delivering service design and process optimisation activities onsite, including mapping current and future state processes and identifying improvement opportunities that reflect local service delivery environments and needs.

• Providing enterprise business analysis capability, translating business needs into clear requirements, solutions and actionable outcomes that are practical and fit-for-purpose.

• Engaging and collaborating with stakeholders across the organisation to understand needs, drive alignment and support effective communication of change.

• Building and maintaining strong, trusted relationships through regular in-person engagement across the organisation and broader service network to understand needs, drive alignment and support effective communication of change.

• Developing and implementing communication plans and materials to support organisational readiness and stakeholder engagement.

• Monitoring and tracking benefits realisation, ensuring initiatives deliver measurable value and align with strategic outcomes.

• Leading and coordinating transformation initiatives, ensuring alignment across projects, dependencies, and organisational priorities.

• Conducting organisational readiness assessments to identify risks, capability gaps and change impacts, and develop mitigation strategies.

• Contributing to building organisational capability in change, service design and continuous improvement through hands-on, onsite coaching, support and strong partnership with teams.

To view a copy of the position description please click the link below

position description

What’s in it for You?

Working with NT PHN means being part of an organisation committed to improving health outcomes for Territorians. We offer a rewarding and purpose-driven work environment with a range of employee benefits, including:

• Competitive remuneration including up to $15,899 salary packaging and a generous base salary.
• Six weeks annual leave to support work-life balance.
• Flexible working arrangements that suit your lifestyle.
• A dynamic, fast-paced and supportive team environment with a positive workplace culture.
• Opportunities to develop your skills, knowledge and career.
• The freedom to bring innovative and creative thinking to your role.
• Access to SONDER, a 24/7 comprehensive employee support service for personal safety, medical and mental health needs.
• And yes – we have Dog-Friendly Fridays!

Application Requirements

If you would like a copy of the position description, please click the following link: position description

If you have any questions, please contact Jessica Dooley, Chief Financial Officer by emailing Jessica.dooley@ntphn.org.au.

To apply, submit a current resume, along with a cover letter outlining your skills and abilities relevant to the role to People, Culture and Safety at People@ntphn.org.au.

To be successful in your application, you must have legal working rights in Australia. This role may require travel within the Northern Territory, including remote communities and interstate. A current NT driver’s licence and police clearance are required for this position.

This position will remain open until Thursday 20 August 2026.

Early applications are encouraged, as we will be reviewing candidates as they apply and reserve the right to close the process earlier.

Commitment to Reconciliation

NT PHN is committed to delivering all work in a culturally inclusive, sensitive and safe manner that supports reconciliation. Our Reconciliation Action Plan reflects our ongoing dedication to embedding reconciliation principles into both our operations and daily practices.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all roles within NT PHN.

• Required

To apply for this job email your details to people@ntphn.org.au.

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