Operations Officer

• ​​Full-time​, ​Continuing position​  

• Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements 

• Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ ​

About You 

 
The Operations Officer provides high-quality administrative and operational support to the Executive Director and Senior Leadership Team within the Property Services Group (PSG). The role is responsible for proactively managing calendars and schedules, coordinating correspondence and document management, preparing and refining memos, letters and other key documents, and providing prompt and accurate responses to enquiries. Acting as a key liaison for internal and external stakeholders, the Operations Officer will set a high standard for customer service and represent PSG professionally.  

We are looking for a flexible, adaptable and collaborative team player who is happy to pitch in wherever needed, keen to learn, and comfortable working across all areas of the Group. The successful candidate will bring a proactive, solutions-focused approach, confidence using a range of systems and technology, and a commitment to breaking down silos and improving collaboration and efficiency across PSG. 

To be successful in this position, you’ll have:  

• Demonstrated experience to deliver outcomes in an efficient and autonomous manner within a constantly changing environment with multiple conflicting demands. 

• Extensive experience in providing administrative support in a large, complex organisation. 

• Excellent organisational and time management skills including the ability prioritise work and manage expectations accordingly. 

• Excellent problem-solving skills and outcome focused approach including the initiative to harness resources, identify areas of improvement and propose / implement solutions. 

• Demonstrable experience of strong customer service focus. 

• Well-developed interpersonal, verbal and written communication skills and ability to negotiate, influence and engage with a wide audience. 

• Substantial experience in preparation of correspondence, reports and other written documents to a high level suitable for Executive level audience. 

• High level information technology proficiency (IT) including use of Microsoft Suite (Word, Excel, Visio, PowerPoint) and proficiency in the use of Sharepoint platform. 

• Experience in committee secretarial duties including coordination of members, minute taking and agenda drafting. 

• Experience in records management systems and understanding of general Records Management policies and procedures. 

• Ability to maintain confidentiality and handle sensitive matters diplomatically and discreetly. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​Group​ 

Property Services is located in the Operations Portfolio which is the services nucleus of RMIT and the focus for the development of the finance, people development infrastructure and systems that provide administrative capacity to the University. 

Property Services has approximately 100 staff and has the responsibility to operate, maintain and enhance the buildings owned and leased by RMIT University, oversee construction projects and ensure the provision of physical facilities services. 

Property Services is responsibility for a Property Portfolio of $2.9b with an operating budget in excess of $80M and prospective capital projects of over $100M per annum for the next few years in Melbourne and Vietnam. RMIT's built environmentinvolves approximately 110 buildings in Melbourne spread across all RMIT's campuses and sites, and several international campuses in Vietnam and Spain. 

Property Services consists of the following branches: 

• Commercial & Leasing 

• Facilities & Asset Management 

• Capital Works 

• Campus Strategy & Management 

• Business Operations 

• Strategy & Engagement For more information please visit: www.rmit.edu.au/propertyservices