Technical Support Representative - NSW

Are you an early-career engineer looking to build practical, hands-on experience in the mining industry?

Schlam is seeking a Technical Support Representative to join our Product Lifecycle Services (PLS) team. Based in Muswellbrook and supporting key mining operations across New South Wales, this role is ideal for a Mechanical, Mechatronic, or Structural Engineer who is eager to combine technical problem solving, field-based engineering, and customer engagement while gaining exposure to heavy mobile equipment and asset lifecycle management.


As part of Schlam's Product Lifecycle Services team, you'll develop valuable operational and customer-facing experience while building a pathway into broader career opportunities across the business, including our Engineering and Product Development teams.

About Schlam Payload

At Schlam Payload, we measure success by what happens in the field, day after day, under the toughest conditions on earth. We help our customers move more, last longer, and operate smarter with high-performance equipment, backed by the parts and support that keep it at its peak.
We stand behind our products for life. That’s where you come in.

 
About the Role

The Technical Support Representative provides technical support across the asset lifecycle, helping customers maximise equipment performance, reliability, and value. Working closely with site teams, maintenance personnel, and internal engineering teams, you'll contribute to continuous improvement initiatives while developing strong technical and field-based capabilities.

Key Responsibilities:

• Onboarding & Commissioning: Support equipment installation, commissioning, testing, and customer handover activities.
• Performance Excellence: Monitor equipment performance, troubleshoot issues, and identify opportunities to improve reliability and uptime.
• Non-Conformance Management: Investigate defects, failures, and quality concerns, supporting root cause analysis and corrective actions.
• Product Improvement: Gather field feedback and collaborate with Engineering and Product Development teams to enhance product performance.
• Parts & Aftermarket Support: Provide technical recommendations for replacement parts and aftermarket solutions.
• Repair & Refurbishment: Support maintenance, repair, and refurbishment activities throughout the equipment lifecycle.
• Asset Disposal & Recycling: Assist with end-of-life asset management and sustainable disposal processes.
• Customer Engagement: Build strong relationships with customers and act as a trusted technical advisor across the NSW portfolio.

About You

We're looking for someone who is technically curious, customer-focused, and keen to develop a long-term career within the mining and heavy equipment industry.

You will have:

• Degree qualification in Mechanical, Mechatronic, or Structural Engineering.
• Graduate to 5 years' experience in engineering, maintenance, field service, technical support, or a related discipline.
• Strong interest in field-based engineering and customer-facing technical roles.
• Excellent problem-solving, troubleshooting, and communication skills.
• A proactive approach to learning and continuous improvement.
• Ability to build strong relationships with customers and internal stakeholders.
• Desirable
• Exposure to mining, heavy mobile equipment, manufacturing, or industrial environments.
• Experience with equipment diagnostics, reliability, maintenance, or asset management.
• Familiarity with Microsoft Office and ERP systems.

Why Join Schlam?

• Gain hands-on experience with industry-leading mining equipment and technologies.
• Develop practical operational, technical, and customer-facing skills.
• Work alongside experienced engineering, operational, and product specialists.
• Access clear career development opportunities across Product Lifecycle Services, Engineering, and Product Development.
• Join a collaborative team committed to innovation, safety, and customer success.

Apply Now

If you're looking to accelerate your engineering career through real-world field experience, technical problem solving, and customer engagement within the NSW mining industry, we'd love to hear from you.