Residential Care Officer for PCS

Location: Griffin, QLD, 4503
Full-Time: Immediate start
Reports to: Facility Manager
Job Title: Residential Care Officer
Salary range: $76,600 - $85,000 - depending on skills level and work experience + superannuation.
Job Closure date: 30 days

About the Role
On behalf of our client, a dedicated NDIS support service provider with offices across Queensland and New South Wales, we are seeking a compassionate Residential Care Officer. Our client specialises in delivering person-centred support to individuals with disabilities, focusing on fostering independence, community participation, and quality of life. With head office in Hervey Bay and regional offices spanning from Coffs Harbour to Mackay, they are committed to providing friendly, accessible, and tailored care. We are looking for an officer who will uphold these values by delivering high-quality residential support that empowers clients to live well in their own homes or group accommodations.

Key Duties (paraphrased & detailed)
Documentation & Care Planning
• Maintain accurate, current resident documentation including daily progress notes, thorough care assessments, and individualised NDIS-aligned care plans.
• Monitor and meticulously record any changes in residents' physical, emotional, or behavioural needs, promptly reporting concerns to the clinical team.

Personal Care & Independence
• Encourage residents' independence by respectfully assisting with personal care tasks (dressing, grooming, hygiene) in line with their individual care plan.
• Provide consistently high standards of care and support, helping residents build daily living skills and participate in community activities.

Household & Environmental Duties
• Make residents' beds, ensure fresh clean linen is always available, and keep residents' clothing stored neatly and organised.
• Correctly return laundered clothing to appropriate residents' rooms, maintaining a clean, safe, and homely environment.

Meal & Nursing Support
• Assist with meal service, supporting residents during mealtimes with feeding, social engagement, and dietary encouragement as needed.
• Help deliver specialised nursing care under supervision (e.g., medication prompts, mobility assistance), following individual care plans and NDIS Practice Standards.

Communication & Collaboration
• Communicate effectively with colleagues, residents, families, GPs, and allied health professionals to ensure prompt, courteous, and coordinated service delivery.
• Build and nurture positive working relationships with the wider care team, stakeholders, and community groups across multiple office locations.

Rights, Compliance & Safety
• Uphold residents' rights to privacy, confidentiality, choice, and decision-making always, supporting compliance with NDIS standards and company policies.
• Recognise and report potential risks or complaints, follow all OH&S policies, and take responsibility for maintaining a safe environment for yourself, team, and residents.
• Attend team meetings, training sessions, identify personal training needs, contribute to continuous improvement, and champion Equal Employment Opportunity principles.

Skills & Experience Required
• Minimum 1 year full-time relevant experience (disability or community care setting).
• Diploma or relevant qualification in Individual Support, Community Services, or Disability.
• Satisfactory police check, valid driver's licence, and own reliable transport.
• Up-to-date annual flu vaccination and full COVID-19 immunisation.
• Signed statutory declaration disclosing any serious overseas criminal history (if applicable).
• Current NDIS Worker Screening Clearance (within 5 years) – preferable.
• Genuine team player with a commitment to long-term employment.

Why Join?
Rewarding work making a real difference, ongoing training, supportive team culture, modern facilities, and career growth potential across multiple Queensland and NSW locations.