Claims Car Assessor

This role is for someone in estimating or assessing who enjoys making the call, signing off repairs and helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

What You’ll Be Doing

Full-time hybrid role servicing across the Sunshine CoastInspect damaged vehicles and validate claimsScope repairs and review repairer estimatesAuthorise fair, evidence-based repair outcomesIdentify discrepancies or potential fraud indicatorsApply policy and assess liability considerationsManage customer expectations professionallyManage your diary and turnaround timesWork closely with service providers to ensure quality repairsMaintain thorough documentation and compliance standards

What You’ll Have

Up to 3 years' experience in estimating or assessingA trade qualification in Panel Beating or Spray Painting (essential)Bonus points if you’ve worked with watercraft or specialty vehiclesCurrent Drivers Licence

What Great Looks Like

Stay steady when a customer is frustrated and still explain your decision clearlyMake calls based on evidence and policy, not pressureComfortable backing your judgement, even when the answer is unpopularNotice details others miss and document them properlyFollow jobs through to completionPrioritise safety, compliance and doing it right over doing it fastRepairers respect you because you are fair, consistent and clear

What You Get

A maintained company car, fuel card and mobile business tools The option to work a 9-day fortnight (every second Friday off) Incentive structure, paid out every six months Flexible rosters Four weeks paid training Clear development pathways 22 days annual leave plus volunteer leave Discounted Youi insurance Wellbeing benefits including Fitness Passport

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance more human. That means real people helping customers when something has gone wrong, and backing our people to grow. Here, your work has impact. Your effort gets noticed. And your career can be shaped around who you are.

Work that’s a bit more you shaped.

To discover more about our Culture, Values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.