E-Commerce & Marketing Specialist

About the role

An exciting opportunity has opened up for a passionate and motivated talent to join our team, helming our eCommerce and Marketing activities. As we start on refurbishments in-stores, we see a valuable opportunity to enhance our online store to strengthen and further grow our 25 years in the industry. This is a multi-faceted role that will see you champion our eCommerce performance, training and motivating your team as you go, lead and deliver successful marketing activities, show your passion for excellent customer service, and be someone who can deliver and show team members a hands-on and can-do approach to campaigns.

Key responsibilities

• End-to-end management of our Shopify store and its connected systems

• Own and drive revenue through online channels

• Assist Customer Service with end-to-end management of online customer experience, including customer service, order fulfilment and returns when required

• Collaborate with Management & Graphic design to create, maintain and optimise all digital content, including product data, product reviews, blog posts & campaigns

• Website UX optimisation for optimal performance

• Manage and optimise our social media presence on all platforms

• Manage and optimise all PPC activities, include Google Ads

• Manage marketing budgets and ensure campaigns are delivered on time and within budget with a strategic and analytical focus on ROI

• Develop and implement marketing strategies to increase brand awareness, customer traffic and sales both online and in-store

• Implement and successfully drive a brand-new loyalty program for online and in-store customers

About you

• Tertiary degree in Marketing or E-Commerce

• Demonstrable 3 years+ experience in a similar role

• Passion for E-comm / Marketing / Customer Experience

• Strong and strategic focus to understand and evaluate the need to create sales and deliver ROI

• Proven experience with Shopify - In depth management and understanding of backend functions and the flow through to website

• Social media marketing & strategies across multiple platforms

• Executing and reporting EDM campaigns using Klaviyo or Mailchimp

• Loyalty programs and referrer based marketing

• SEO, SEM and PPC. Including Google Ads, Google Analytics and AI

• Brick-and-mortar retail activities and user experiences

Benefits

• Be part of an exciting growth phase and help us shape our future

• Working with major Global brands

• Significant Product Discounts from leading brands

• Attractive remuneration and bonus structure with room to grow

• Be valued in a team where you can make a difference

• The opportunity to influence the outcomes and see your efforts in the results

• The opportunity to help, care and make a difference for people

• Contributing to a culture of fun, excitement and community