Client Care Representative

About Us
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

About the Clinic 
AES Cannington/PVE is a fast-paced and progressive emergency service located in our 2 well renowned hospitals based in Yokine and Cannington. We are a trusted leader in Emergency and Critical Care (ECC) for small animals and our vision is to set the highest possible standard for ECC medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses, and Veterinarians. 

About the Role
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors. 

This is a Casual role with opportunities for Permanent Part time or Full-time hours. Please note PVE Cannington a 24/7 emergency clinic, so flexible availability is required for shift work. 

What does CCR life look like at PVE?

• Providing exceptional care to clients and pets including triaging pets on arrival 
• Communicating pet updates to clients and answering their queries 
• Collaborating with the broader team regarding updates, pet’s needs and finance information 
• Assisting clients with finance and insurance claims 
• Cash handling and daily reconciliations 
• Adhoc administrative duties associated with running the front of the clinic 

About You

• Excellent customer service skills and experience 
• High degree of resilience 
• Quick thinking and thrive in a fast-paced environment 
• Personal mode of transport (essential for shift work) 
• Flexible availability for shift work

Paws & Perks

• Pet well-being discounts (including discounted treatment and products) 
• Discounted gym memberships (Fitness Passport)  
• Hourly rate starting at $35.63 (increases to $37.25 after training period) + super + 17.5% Annual Leave loading 
• Lucrative shift penalties (up $75 per hour depending on shift)
• Refer a Friend program & rewards
• Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)  
• Access to our Employee Assistance Program (psychology, nutrition, sleep) 
• The opportunity to transfer across the company to fulfil your further career aspirations 
• Collaborative and supportive team that will help to develop your career

If you’re excited to make a difference to pets and clients alike, then click apply today!