Quality and Compliance Manager

At Apollo Care, our purpose is to support older Australians to live their way with dignity and grace. We are seeking an experienced Quality & Compliance Manager to join our Clinical & Care Team and lead quality, compliance, assurance and workplace safety governance across our residential aged care and home care services.

Reporting to the Chief Clinical and Care Officer (CCCO), you will play a key role in strengthening our Quality Management Framework, translating regulatory requirements into practical systems, and driving continuous improvement across the organisation.

About the role
  
This senior leadership role has organisation-wide influence, overseeing quality assurance, compliance, audits, continuous improvement, regulatory readiness and quality reporting. You will also lead the Work Health & Safety Manager and oversee the national WHS function.
You will work closely with Executive leaders, service managers, policy owners and quality teams to ensure quality, safety and compliance are embedded into everyday practice.

Key responsibilities

• Lead the governance and continual improvement of Apollo Care’s Quality Management System
• Maintain policies, compliance frameworks, quality monitoring plans and risk-based audit programs aligned with relevant legislation and standards
• Analyse audits, incidents, complaints, feedback, consumer experience and quality data to identify trends, risks and systemic issues
• Oversee corrective actions and ensure remediation is effective and sustainable
• Prepare clear, evidence-based reports, dashboards, Executive briefings and Board/committee papers
• Support aged care registration, NDIS certification readiness, regulatory monitoring, external audits and requests for information
• Monitor regulatory changes and coordinate implementation across the organisation
• Oversee continuous improvement, complaints, open disclosure and the integration of consumer feedback into improvement priorities
• Lead and support the Work Health & Safety Manager, including oversight of WHS strategy, risk, workers compensation, injury management and psychological safety
• Coach leaders and quality coordinators in audit, evidence assessment, compliance and improvement planning
• Promote a culture of accountability, safety, continuous improvement and confidence in raising risks and concerns

About you

You will be an experienced quality, compliance, governance or assurance professional with:

• A relevant tertiary qualification, or equivalent substantial experience
• Bachelor of Nursing and current AHPRA Registered Nurse registration
• Minimum 5 years’ senior experience in quality, compliance, governance, risk, audit or assurance within aged care, health, disability, community services or another regulated environment
• Demonstrated experience managing quality systems across multiple services or sites
• Strong knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards and NDIS Practice Standards
• Experience developing policies, audit programs, monitoring frameworks and continuous improvement processes
• Strong analytical, reporting and stakeholder management skills
• The ability to translate complex regulatory requirements into practical operational expectations
• Experience preparing evidence-based reports and advice for senior leaders and governance committees

Desirable: Lead Auditor or internal audit qualification; experience with quality/compliance systems such as MOA; regulatory audits and registration; complaints and open disclosure; WHS, workers compensation and injury management; and working with Executive teams, Board committees, regulators or external auditors

What We Offer

• Attractive base salary of up to $155,000k, commensurate with experience + 12% Superannuation
• Not for Profit Salary Packaging of up to $15,900 + $2,650 meals and entertainment allowance
• A flexible, fully remote work environment (some travel may be required)
• A values-driven culture where your work makes a meaningful impact
• Access to an Employee Assistance Program (EAP) with 24/7 support for you and your immediate family

Join Apollo Care

This is an opportunity to make a genuine organisation-wide impact by strengthening the systems that support consumer safety, quality care, regulatory compliance and continuous improvement.
If you are a strategic and practical quality leader who enjoys turning data, assurance findings and regulatory requirements into meaningful improvement, we would love to hear from you.
Apollo Care is committed to an inclusive workplace and welcomes applications from people of all backgrounds.

Apply Now: Please click ‘Apply Now’ and submit your resume and cover letter outlining your qualifications and experience

Shortlisting will commence as applications are received, and this vacancy will close once a suitable applicant has accepted an offer of employment