Receptionist/Administration Assistant

We are a friendly and professional accounting practice working predominantly with small to medium-sized businesses.

We are looking for a positive, proactive Receptionist / Administration Assistant who enjoys working with people and can become a key part of our team.

This is an important client-facing role. You’ll often be the first person our clients speak to, so we’re looking for someone who is warm and approachable while remaining professional and confident on the phone.

About the Role

This is a varied reception and administration position with plenty of client interaction and day-to-day involvement with our accounting team.

Your responsibilities will include:

• Answering incoming calls in a friendly, confident and professional manner

• Greeting clients and managing reception

• Managing multiple calendars and scheduling appointments for accountants and clients

• Responding to general client enquiries and directing more technical enquiries to the appropriate team member

• Using ATOmate, Access Manager and Access Tax

• Assisting with ATO-related administration and correspondence

• Following up clients for information and documentation

• Updating and maintaining client records

• Managing emails, correspondence and electronic filing

• Preparing and formatting letters and documents

• General office administration

• Providing day-to-day support to accountants and other team members

About you

More than anything, we’re looking for the right personality and attitude.

You’ll be someone who is:

• Positive and proactive

• Friendly and approachable

• Professional and confident on the phone

• Comfortable speaking with business owners and clients

• Highly organised and able to manage multiple calendars and appointments

• Able to take initiative rather than waiting to be told what needs doing

• Reliable and willing to help the team

• Comfortable working in a busy office where priorities can change throughout the day

• Accurate and attentive to detail

• Professional when dealing with confidential client information

Previous Experience in an Accounting Firm is essential. Experience with ATOmate, Access Manager and Access Tax will be highly regarded.

What we offer

You’ll be joining a professional but relaxed and easy-going team where attitude, initiative and getting along with people are important.

We offer:

• A friendly and supportive working environment

• A varied role with plenty of client interaction

• Regular contact with small and medium business owners

• The opportunity to take ownership of the reception and administration function

• A stable position within an established accounting practice

• Scope to develop the role and take on additional responsibilities over time

If you’re the sort of person who gets things done, enjoys dealing with people and brings a positive attitude to work, we’d like to hear from you.